Salesforce has been in talks to acquire Listen Labs, an artificial intelligence-powered customer research platform, for about $2 billion, Business Insider reported Wednesday (Sept. 9), citing unnamed sources. The talks are ongoing, and they may not result in a deal, according to the report. Neither...
Watch more: Need to Know With Jim Colassano of The Clearing House For banks, connecting to real-time payments was the entry point. Making those payments useful requires considerably more work inside the institution, from back-office processing and account posting to deciding when a payment should...
Airbnb is building artificial intelligence into nearly every step of a trip, not just the chatbot. The company’s AI customer-service assistant now resolves nearly 45% of user inquiries without a human agent, up from about a third at the end of last year, operating in...
Agentic artificial intelligence platform Netomi says it has secured $110 million in new financing. The funding round, announced Thursday (April 30) was led by Accenture Ventures, which will team with Netomi to bring the company’s agentic customer experience (CX) offering to its enterprise clients. “Agentic...
August 25, 2026
Watch more: Need to Know With Jim Colassano of The Clearing House For banks, connecting to real-time payments was the entry point. Making those payments useful requires considerably more work inside the institution, from back-office processing and account posting to deciding when a payment should travel over an instant rail at all. That is the […]
August 20, 2026
Airbnb is building artificial intelligence into nearly every step of a trip, not just the chatbot. The company’s AI customer-service assistant now resolves nearly 45% of user inquiries without a...
September 18, 2025
Watch more: Need to Know Digital disruption has rewired expectations across industries, and in consumer finance, the old playbook of transactional credit programs is becoming obsolete. The question for lenders...
July 24, 2025
Watch more: Customer Experience Is Becoming the Product as AI-Native Commerce Emerges FinTech innovation is commonly measured in deployment cycles, not dialogue. But as emerging technologies like artificial intelligence (AI)...
September 09, 2026
Salesforce has been in talks to acquire Listen Labs, an artificial intelligence-powered customer research platform, for about $2 billion, Business Insider reported Wednesday (Sept. 9), citing unnamed sources. The talks are ongoing, and they may not result in a deal, according to the report. Neither Salesforce nor Listen Labs immediately replied to PYMNTS’ request for […]
April 30, 2026
Agentic artificial intelligence platform Netomi says it has secured $110 million in new financing. The funding round, announced Thursday (April 30) was led by Accenture Ventures, which will team with...
December 17, 2025
Digital analytics platform Contentsquare has launched a new partnership with Shopify. The collaboration, announced Wednesday (Dec. 17), is designed to combine Shopify’s eCommerce platform and Contentsquare’s behavioral insights to offer...
September 11, 2025
Hello Patient raised $22.5 million in a Series A funding round to continue to expand the capabilities and reach of its conversational artificial intelligence-powered patient engagement platform for healthcare practices....
