Customer Experience news and trends

90% of FinTechs Offer Embedded Payments as Competition Intensifies
B2B Payments // February 09, 2026

“FinTechs Tap Embedded Payments to Deepen Customer Relationships” finds that embedded finance has become a competitive differentiator, enabling FinTechs to weave payments and other financial functions directly into their digital ecosystems, creating more complete customer relationships and increasing lifetime value. Just as importantly, embedded finance...

Shopify and Contentsquare Team on AI-Driven Customer Behavior Analysis
eCommerce // December 17, 2025

Digital analytics platform Contentsquare has launched a new partnership with Shopify. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...

B2B Platforms Turn Embedded Finance Into a Revenue Engine
B2B Payments // December 12, 2025

For business-to-business (B2B) platforms, embedded finance has moved from a niche add-on to a core engine for revenue growth, loyalty and operational efficiency. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...

Why Empathy Is Credit’s Last Competitive Edge
Consumer Finance // September 18, 2025

Watch more: Need to Know Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive...

Interviews & Exclusives
Why Empathy Is Credit’s Last Competitive Edge

September 18, 2025
Watch more: Need to Know Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and to the sharing of your […]

Why Tech Only Works if It Solves a Human Problem

July 24, 2025
Watch more: Customer Experience Is Becoming the Product as AI-Native Commerce Emerges Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...

Stablecoins Become Retail Battleground for Walmart and Amazon

June 20, 2025
The retail experience in 2025 has left definitions like “physical” and “digital” behind. Instead, a vision of retail that’s predictive, personalized and embedded in daily life has taken over. Get...

Exclusive: Verizon and Trustly Unlock Pay by Bank at Retail

June 04, 2025
PYMNTS Intelligence’s research indicates that pay by bank is poised for a wider embrace in the United States. Get the Full Story Complete the form to unlock this article and...

Quick Reads
Netomi Raises $110 Million to Power Agentic Customer Experience

April 30, 2026
Agentic artificial intelligence platform Netomi says it has secured $110 million in new financing. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing […]

Shopify and Contentsquare Team on AI-Driven Customer Behavior Analysis

December 17, 2025
Digital analytics platform Contentsquare has launched a new partnership with Shopify. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

Hello Patient Raises $22.5 Million for Conversational AI Patient Engagement Platform

September 11, 2025
Hello Patient raised $22.5 million in a Series A funding round to continue to expand the capabilities and reach of its conversational artificial intelligence-powered patient engagement platform for healthcare practices....

Airbnb: 50% of Users Turn to AI Bot for Customer Service

May 04, 2025
Airbnb has rolled out an artificial intelligence (AI) bot for customer service in the U.S. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...