The payment experience plays a role in how consumers choose a property or home insurer, not just how they pay once a policy is in place. The PYMNTS Intelligence playbook “The Service Commerce Performance Gap: Insurance Providers Playbook” found in October that 44% of policyholders...
Employers know exactly what their health plan costs. What they usually don’t know is what it costs them when an employee needs care and doesn’t get it because a credit check got in the way of the bill. That happens more often than most benefits...
Picture this. You ask an artificial intelligence assistant to find you cheaper car insurance, then you go to bed. By morning, the AI agent has checked a dozen companies and lined up a better deal. While that future is getting closer, the insurance industry has...
Insurance companies are reportedly anticipating multimillion-dollar claims related to so-called “rogue” artificial intelligence (AI) agents. That’s according to a report Tuesday (Oct. 6) by the Financial Times (FT), which says the situation has insurers and their attorneys worried that CEOs such as Sam Altman of...
October 21, 2026
The payment experience plays a role in how consumers choose a property or home insurer, not just how they pay once a policy is in place. The PYMNTS Intelligence playbook “The Service Commerce Performance Gap: Insurance Providers Playbook” found in October that 44% of policyholders said preferred payment options were a reason to choose a […]
October 19, 2026
Employers know exactly what their health plan costs. What they usually don’t know is what it costs them when an employee needs care and doesn’t get it because a credit...
September 08, 2026
A traveler lands after a long connection, only to find the next flight has already left without them. In the old version of this story, they’d spend the next hour...
August 11, 2026
Watch more: Need to Know With Eileen Carlin of One Inc An insurer can approve a claim and still leave the policyholder waiting because the body shop, contractor, medical provider...
October 06, 2026
Insurance companies are reportedly anticipating multimillion-dollar claims related to so-called “rogue” artificial intelligence (AI) agents. That’s according to a report Tuesday (Oct. 6) by the Financial Times (FT), which says the situation has insurers and their attorneys worried that CEOs such as Sam Altman of OpenAI and Anthropic’s Dario Amodei could be held liable for […]
August 27, 2026
The rise of artificial intelligence-powered hacks has cyber insurance firms rethinking their policies, Reuters reported Thursday (Aug. 27). The industry shakeup follows a series of cyberattacks by AI models from...
August 18, 2026
Costco plans to start offering a Medicare plan and other senior-focused insurance products over the coming years. The retailer partnered with SCAN Health Plan, a nonprofit organization focused on healthcare...
August 14, 2026
Insurance company Allstate is investing in quantum computing now so that the company is ready to take advantage of the technology when it arrives, Allstate Chair, President and CEO Tom...
