Mastercard introduced an artificial intelligence assistant designed to help cardholders discover, understand and use the benefits offered by the cards they carry, the company said in a Wednesday (Oct. 21) press release. Dubbed “Mastercard Max,” the AI assistant can be delivered to cardholders through the...
Delta Air Lines’ loyalty program helped the company sustain its earnings while dealing with higher fuel costs during the quarter that ended in September, CEO Edward Bastian said Friday (Oct. 9) during an earnings call. “Our growing loyalty ecosystem is one of the most important...
Credit unions deciding where to put their next technology dollar are getting a different answer from consumers than they might expect. The PYMNTS Intelligence playbook “Credit Union Innovation Readiness: The Rewards Opportunity Credit Unions Can No Longer Ignore,” produced in collaboration with Velera, found in...
Loyalty points are becoming more liquid as airlines give customers more choices over when and how much of their accumulated rewards to spend. American Airlines said in a Friday (Oct. 2) press release that AAdvantage members will soon be able to combine miles with cash...
October 06, 2026
Credit unions deciding where to put their next technology dollar are getting a different answer from consumers than they might expect. The PYMNTS Intelligence playbook “Credit Union Innovation Readiness: The Rewards Opportunity Credit Unions Can No Longer Ignore,” produced in collaboration with Velera, found in August that 27% of consumers who want their financial institution […]
October 05, 2026
Loyalty points are becoming more liquid as airlines give customers more choices over when and how much of their accumulated rewards to spend. American Airlines said in a Friday (Oct....
September 24, 2026
The shopping basket has always held the answer. Brands just haven’t had a clear way to read it at the moment a customer pays. Smart checkout technology could change that...
September 15, 2026
For Generation Z, the search for a new credit card is extending beyond bank websites, comparison sites and direct mail into social feeds, where influencers are becoming another source of...
October 22, 2026
American Airlines’ loyalty program, AAdvantage, differentiates the company from its rivals and provides a competitive advantage, executives said Thursday (Oct. 22) during a third-quarter earnings call. “We said we’d lead in loyalty, and we are,” American Airlines CEO Robert Isom said during the call. “AAdvantage enrollments and spending on our co-branded credit cards are up […]
October 21, 2026
Mastercard introduced an artificial intelligence assistant designed to help cardholders discover, understand and use the benefits offered by the cards they carry, the company said in a Wednesday (Oct. 21)...
October 12, 2026
Delta Air Lines’ loyalty program helped the company sustain its earnings while dealing with higher fuel costs during the quarter that ended in September, CEO Edward Bastian said Friday (Oct....
October 02, 2026
American Airlines is going to let eligible members of its AAdvantage loyalty program combine cash and miles when booking flights on its website (aa.com) and digital app, the company said...
