The hardest job at a Taco Bell during the dinner rush is the headset. One worker takes orders from a line of cars, repeats them back over road noise and fields the complaints when a Crunchwrap comes out wrong. At more than 890 Taco Bell...
Square introduced a new flagship self-service kiosk that features artificial intelligence-powered software, voice capabilities and a large touch display, the company said in a Wednesday (Oct. 14) press release. Designed for quick service restaurant (QSR) operators, the new Square Kiosk’s agentic, conversational voice layer understands...
Domino’s is meeting a customer need for more personalized product options as it works to boost same-store sales growth, the company’s new CEO, Joe Jordan, said Tuesday (Oct. 13) during a third-quarter earnings call. Jordan, who was previously chief operating officer and president of Domino’s...
Starbucks has worked with advisors on a takeover proposal for Chipotle Mexican Grill, the Financial Times reported Thursday (Oct. 8), citing unnamed sources. The status of the proposal and any submission of a formal offer to Chipotle could not be determined, according to the report....
March 09, 2026
Quick-service restaurants operate in a tough environment. Margins are tight, labor is scarce, and customer expectations continue to rise. For large brands, technology and digital capabilities increasingly shape how they can compete and grow. “I think data is probably our greatest resource next to our people,” Kevin Vasconi, chief digital and technology officer at Papa […]
February 24, 2026
Technology has long shaped how people order meals, but in 2026 it is beginning to govern how restaurants define value. That is the central finding of the PYMNTS Intelligence January...
February 12, 2026
A growing share of retail small businesses are not planning for the next downturn so much as financing their way through the next week, and PYMNTS Intelligence data showed just...
November 28, 2025
Tipping is shifting from cash jars to digital channels, transforming how workers are compensated and how employers attract and retain staff. What once required end-of-shift cash distribution is now handled...
October 14, 2026
Square introduced a new flagship self-service kiosk that features artificial intelligence-powered software, voice capabilities and a large touch display, the company said in a Wednesday (Oct. 14) press release. Designed for quick service restaurant (QSR) operators, the new Square Kiosk’s agentic, conversational voice layer understands a seller’s menu, listens to customers and responds in real […]
October 13, 2026
Domino’s is meeting a customer need for more personalized product options as it works to boost same-store sales growth, the company’s new CEO, Joe Jordan, said Tuesday (Oct. 13) during...
October 08, 2026
Starbucks has worked with advisors on a takeover proposal for Chipotle Mexican Grill, the Financial Times reported Thursday (Oct. 8), citing unnamed sources. The status of the proposal and any...
October 06, 2026
Uber is paying $2.3 billion to acquire catering and workplace meal platform ezCater, according to a Tuesday (Oct. 6) news release. The all-cash deal is designed to combine ezCater’s catering...
