Servicenow news and trends

ServiceNow CEO Predicts 30% College Grad Unemployment Due to AI
Artificial Intelligence // March 15, 2026

ServiceNow’s CEO is warning that college graduates could struggle to find work due to artificial intelligence. Unemployment for new college graduates “could easily go into the mid-30s in the next couple of years,” Bill McDermott, whose company offers an AI platform for employers, said in...

Front Desk and Help Desk Are Now Manned by AI
Artificial Intelligence // February 27, 2026

The corporate front desk and the internal help desk are becoming faster, smarter and always on. New data from RingCentral and ServiceNow shows AI systems handling inbound calls and resolving IT tickets at scale. AI’s New Front Desk One significant example of artificial intelligence moving...

ServiceNow Teams With OpenAI to Offer Customers AI Agents
Artificial Intelligence // January 20, 2026

OpenAI has launched an agentic artificial intelligence (AI) partnership with workflow automation provider ServiceNow. The agreement, announced Tuesday (Jan. 20) will see OpenAI technical advisors and ServiceNow engineers work together to offer customers access to custom ServiceNow AI solutions designed for their needs, as well as increased speed and scale...

ServiceNow to Acquire Armis to Create Cybersecurity Solution for AI Era
Partnerships // December 23, 2025

ServiceNow plans to acquire Armis for $7.75 billion in cash and create a unified, end-to-end security exposure and operations stack. The stack will cover all connected devices and help protect the expanded attack surface created by the adoption of artificial intelligence, according to a Tuesday...

Quick Reads
Experian and ServiceNow Team to Help AI Agents Act Faster

May 17, 2026
Experian has launched an agentic artificial intelligence partnership with software provider ServiceNow. This collaboration, the data/tech company announced Friday (May 15), is designed to help businesses make better decisions with the help of autonomous AI agents. “Through this partnership, autonomous AI agents can gain the ability to act faster, and more consistently, starting with employee […]

ServiceNow CEO Predicts 30% College Grad Unemployment Due to AI

March 15, 2026
ServiceNow’s CEO is warning that college graduates could struggle to find work due to artificial intelligence. Unemployment for new college graduates “could easily go into the mid-30s in the next...

ServiceNow Teams With OpenAI to Offer Customers AI Agents

January 20, 2026
OpenAI has launched an agentic artificial intelligence (AI) partnership with workflow automation provider ServiceNow. The agreement, announced Tuesday (Jan. 20) will see OpenAI technical advisors and ServiceNow engineers work together to offer customers access to...

ServiceNow to Acquire Armis to Create Cybersecurity Solution for AI Era

December 23, 2025
ServiceNow plans to acquire Armis for $7.75 billion in cash and create a unified, end-to-end security exposure and operations stack. The stack will cover all connected devices and help protect...