Frank Meyer and Associates, the interactive kiosk and retail display manufacturer, has added the Gateway kiosk to its line of products, a press release said Tuesday (Feb. 22).
The new unit offers a bill payment option for companies that want to offer automated cash payment and recycling.
The release says the Gateway kiosk comes with payment handling capabilities, able to take Europay-MasterCard-Visa-standard (EMV) contactless cards, or cash payments, and dispense exact change.
Bill payment self-service solutions can work in applications like government, retail and attractions.
“As a whole, self-service technology provides multiple benefits centered on convenience and ease-of-use,” says Mike Mayer, president at Frank Mayer and Associates. “But the specific advantage of a bill payment kiosk is providing a variety of payment options to customers at accessible locations.”
Read more: Restaurants Woo Tech-Seeking Consumers With QR Code Payments, Self-Service Kiosks
PYMNTS wrote that restaurants have had to innovate to keep ahead of today’s trends for customers.
A recent PYMNTS report says that one in four customers would be enticed to buy more from a restaurant if it came with self-service kiosk ordering.
And 23% said they would do that if there were access to auto-updated menus, and 23% more on top of that would pay with digital wallets if they could.
Meanwhile, an additional 19% would be in favor of in-store QR codes.
According to Steph So, head of digital experience with Shake Shack, kiosks are “largely undervalued” as a way for restaurants to find success.
“The customer has certainly voted that the experience of ordering on a kiosk versus ordering face-to-face with a person is actually preferred,” she said.
QR codes can be more divisive — while younger customers might favor them, older people in particular find the experience difficult.
“They don’t know how to access the QR code … and that hampers the entire customer experience,” said Michele Baker Benesch, president of Menu Men, a company that designs and manufacturers print and digital menus.