The Lending Industry Adopts Unprecedented Collections Practices in the Wake of Economic Crisis

Prior to the credit crunch, organizations that were the most effective at collecting debts were ones that sent the most letters and had the largest number of call center representatives – in short, more letters and more phone calls resulted in more collected debts.

However, as the economy slipped into recession, the effectiveness of these strategies began to decline and credit losses reached record highs.

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Learn more about how these organizations have aligned their practices for what may be the new norm in collections.  Download PDF.