Top News In Payments: Visa Logs 700M Direct Transactions; CFPB Sues Citizens Bank

In today’s top news, Visa reported positive first-quarter earnings, totaling 700 million Visa Direct transactions, and CFPB sued Citizens Bank for violating the Truth in Lending Act in Rhode Island. Also, Uber and DoorDash discussed a merger six months ago at SoftBank’s request.

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    Visa Logs 700M in Visa Direct Transactions, Sees Contactless Payments Surge

    Visa’s fiscal first-quarter results showed a 10 percent increase of net revenue year over year, while cross-border and contactless payments continued to gain ground in the U.S. and beyond.

    CFPB Sues Citizens Bank for Violating Truth in Lending Act

    The Consumer Financial Protection Bureau (CFPB) filed suit against Citizens Bank in Rhode Island on Thursday (Jan. 30) for violating the Truth in Lending Act. The CFPB accused Citizens Bank of neglecting to properly manage credit card disputes by automatically denying customers’ billing error notices, among other allegations.

    SoftBank Asked Uber and DoorDash to Discuss Merger

    At SoftBank’s request, Uber and DoorDash met to discuss a potential merger six months ago, according to reports. Nothing came of the talks, but both companies are still open to returning to negotiations with one another or with different companies.

    Facebook CFO Hints at WhatsApp Payments Expansion Beyond India

    In its quarterly earnings release, Facebook reported that it has received positive feedback on its WhatsApp payments feature that it has been testing in India, and expressed interest in expanding it to other countries.

    Monetary Authority of Singapore: What It Will Take to Win Digital Banking Licenses

    The Monetary Authority of Singapore (MAS) is running a high-stakes race for its five available digital banking licenses offered to third-party companies. In the latest Merchants Guide to Navigating Global Payment Regulations, PYMNTS caught up with MAS to discuss why the race to enter Singapore will significantly alter the global financial landscape.

    The Week in Payments: China, Challenger Banks and Bitcoin

    Between the roller-coaster ride of headlines out of China, the ongoing expansion of European challenger banks into the U.S. and the news that bitcoin’s most proven use case is financing crime, this week left us with a lot of big questions and few answers. RS2 CEO Daniela Mielke joined Karen Webster for the latest This Week in Payments conversation to sort out what just happened, and what’s coming next.

    Amazon Hits 150M Prime Users, Commits Billions to One-Day Shipping

    It was a very happy holiday season for Amazon in 2019, according to its latest earnings report. Amazon beat analyst expectations across the board and announced that it now has over 150 million paying Prime customers. And while one-day shipping does have some high costs, the resulting increased consumer spend is making the investment worthwhile.


    Gap Invests in ‘Digitally Enabled Workforce’ While Continuing Turnaround Efforts

    Gap Inc., earnings, retail

    Gap Inc. continues to invest in technology as it works to enhance its efficiency, customer experience and positioning for long-term growth.

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      The specialty apparel company has been investing in technology that helps it bring products to market and optimize processes, Gap President and CEO Richard Dickson said Thursday (Aug. 28) during the company’s quarterly earnings call.

      “These investments are designed to keep us on offense, strengthening the capabilities and infrastructure that fuel our brands and position us to drive sustained value over time,” Dickson said.

      Gap Inc., whose brands include Old NavyGapBanana Republic and Athleta, has been implementing a multi-faceted approach to revitalizing its brand, improving its operations and embracing digital transformation since Dickson became CEO in August 2023.

      During Thursday’s earnings call, Dickson said that using technology to help bring product to market has been a key focus of the company’s investments.

      “We’re levering technology to reengineer how we imagine, design, develop and assort with a model that is more responsive, dynamic and data driven,” Dickson said.

      Optimizing processes has been another key focus of these investments. Dickson said Gap aims to create a digitally enabled workforce, “unlocking productivity, sharpening accuracy and empowering our teams to do their best work.”

      “This includes leveraging AI in demand, planning, supply chain and everyday workflows, giving teams more time to focus on innovation, storytelling and strategy,” Dickson added.

      During the quarter ended Aug. 2, Gap Inc. saw its net sales remain flat year over year while its comparable sales were up 1%, according to a Thursday earnings release.

      Three of the company’s four brands recorded gains in comparable sales during the quarter. Old Navy’s comparable sales were up 2%, Gap’s were up 4% and Banana Republic’s were up 4%. Athleta’s comparable sales were down 9%, per the release.

      As it continues its work to reinvigorate its brands and strengthen its platform, Gap Inc. plans to keep investing in its business. The company has targeted fiscal year 2025 capital expenditures in the range of $500 million to $550 million, according to a presentation released Thursday.

      “We’re advancing our transformation with discipline, clarity and momentum, and are focused on executing with excellence in the second half,” Dickson said during the call.