Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
400 Scientists Call for AI Containment Systems and Incident Reports
October 13, 2026

More than 400 scientists have signed an open letter calling for additional measures on artificial intelligence (AI) and cybersecurity. The scientists recommend that organizations involved with cyber-capable AI models adopt high-assurance containment systems; work with governments and experts in the fields of AI and cybersecurity to...

Artificial Intelligence
61 Million Shoppers Now Start Their Search With AI Assistance
October 13, 2026

New research shows that consumers are rapidly adopting artificial intelligence (AI) tools to conduct their product research. An October PYMNTS Intelligence report titled “From Prompt to Purchase: Who Wins the AI Shopper?” argues that this shift has created a major commercial opportunity for merchants to win...

Artificial Intelligence
AI Robots Are Ready for Whatever Shoppers Send Back
October 13, 2026

Every returned item has to be picked up, identified and sorted before it can be sold again, and that work has long resisted automation. “If a system only works on articles it has seen before, it does not work in a returns operation at all,”...

Artificial Intelligence
AI Labs Having Second Thoughts on Independent Safety Evaluations
October 13, 2026

The call for oversight may be coming from inside the artificial intelligence industry’s own house, but the callers don’t want it going any further. Weeks after agreeing on a voluntary program to allow outside evaluators see inside their labs, OpenAI and Anthropic are seeking to...

Artificial Intelligence
Ramp’s $1.5 Million Week of Spending Leads to Glass AI Tool
October 13, 2026

Ramp will begin offering its in-house artificial intelligence tool, Glass, to other companies, according to a Tuesday (Oct. 13) company blog post written by Co-Founder and Co-CEO Eric Glyman. Ramp built Glass following a week in May in which the spend management firm burned through...

Artificial Intelligence
Paymentology Says AI Agents Must Earn the Right to Move Money
October 13, 2026

Watch more: What’s Next In Payments | Paymentology | Tim Joslyn Payments infrastructure has become an expert at answering questions centered on human behavior. Is this really the cardholder? Is this account authorized? Is the transaction fraudulent? Artificial intelligence agents introduce another question. Even if...

Artificial Intelligence
Entrust Says Millions of AI Agents Will Test the Limits of Enterprise Controls
October 13, 2026

Watch more: Building a Trusted Foundation for Agentic AI Companies have spent the past several years making it possible for employees to safely use artificial intelligence to retrieve information, summarize documents and generate recommendations. Agentic AI is turning that operating model on its head because...

Artificial Intelligence
Mashreq’s AI Agents Cut Integration Time Up to 70%
October 12, 2026

Every new payment rail, app feature or partner a bank adds has to be wired into the systems already running it. Most of that wiring is still done by hand, and so is the cleanup when a connection breaks. Mashreq is handing more of that...

Artificial Intelligence
Banks Stop Counting AI Hours and Start Counting Returns
October 12, 2026

For years, banks have sold investors on artificial intelligence (AI) with usage counts and hours saved. Few have said how much money it makes; at least, not on an earnings call. That is starting to change. Bank of America has 130 to 140 AI projects...