Online shopping has made buying and returning clothing seamless for consumers. But for retailers, returns have become an expensive problem: The process requires retailers to pay to retrieve any garment that does not fit before inspecting it and deciding what to do with it, often...
OpenAI has added new features that it said will enhance the experience of shopping within ChatGPT. The updates include more visual shopping in ChatGPT and support for product discovery by the Agentic Commerce Protocol (ACP), which will bring additional information into ChatGPT, the company said in a Tuesday (March 24) blog post. OpenAI...
Watch more: The Edit With Visa’s Andrew Torre ChatGPT’s consumer debut may have been only three years ago, but Visa’s leadership said the company is hardly new to artificial intelligence (AI) or turning it into a commercial advantage. In a conversation with PYMNTS CEO Karen...
Google has updated its Universal Commerce Protocol (UCP), the agentic commerce standard launched in January. Since then, the tech giant said on its blog Thursday (March 19), the company has worked with “community contributors” on new options for the UCP. Among these is a new...
Shopify’s president says the company is making a significant push towards agentic shopping. Speaking at the Upfront Summit in LA, Harley Finkelstein argued that agentic artificial intelligence (AI) can serve as a new entry point for eCommerce merchants. “We’re going to begin to use these agentic applications as these...
Chinese eCommerce giant JD.com has launched a shopping platform in Europe. Joybuy, which debuted Monday (March 16), serves six European countries, including the U.K. and Germany, along with the Netherlands, France, Belgium and Luxembourg. “The UK and Europe have some of the savviest shoppers in the world, and we’re...
Stitch Fix used its fiscal second-quarter earnings call to highlight how artificial intelligence and data-driven personalization are reshaping the way consumers discover and purchase apparel on its platform. The company described a retail model powered by algorithms, data signals and stylist collaboration. Rather than relying...
Pattern Group’s fourth quarter results, posted after the market closed on Thursday (March 5), reflect broader shifts underway in digital retail as brands expand across more marketplaces and artificial intelligence begins to influence how consumers discover products online. Pattern operates a technology platform that helps...
Financial stress is no longer just shaping what Americans buy. It is reshaping how they pay. That was the central insight of “Consumer Financial Stress Is Changing the Rules of Shopping and Payments,” a January PYMNTS Intelligence Data Book. The report found that while overall...