Consumer Insights

Consumer Insights
CFPB Flags Gaming Data Practices, but Younger Consumers Comfortable Sharing Data
April 18, 2024

The Consumer Financial Protection Bureau (CFPB) recently issued a report listing regulatory concerns around how gaming and virtual reality companies facilitate transactions and collect sensitive data. As “Banking in Video Games and Virtual Worlds” makes clear, the CFPB sees both industries processing transactions and collecting the...

Consumer Insights
High-Earning Consumers Prefer Luxury Experiences Over Things
April 16, 2024

When it comes to living large, big earners like to splurge on making memories more so than on, say, a new handbag, PYMNTS Intelligence research reveals. By the Numbers  The February/March installment of the PYMNTS Intelligence “New Reality Check: The Paycheck-to-Paycheck Report” series, subtitled “Why...

Consumer Insights
Consumer Sentiment ‘Remarkably Steady’ for Fourth Consecutive Month
April 12, 2024

Consumer sentiment remained essentially unchanged in April, as it has been since the beginning of the year. While the figure inched down 1.9% from March, it remained “remarkably steady” within a 2.5 index point range and under the 5-point change that is considered to be...

Consumer Insights
55% of U.S. Shoppers Prefer Buying Groceries From Large Merchants
April 10, 2024

In the recently-released “2024 Global Digital Shopping Index: SMB Edition,” PYMNTS Intelligence found most consumers today expect digital innovations when they shop. This expectation in practice often translates into a preference for bigger stores because they have the size and scale to innovate. But the report...

Consumer Insights
Consumer Anxiety Over Debt Highest Since Pandemic  
April 09, 2024

The latest data from the Federal Reserve Bank of New York reveals that consumer concerns about inflation are holding steady, but their anxieties over debt are on the rise.   The Fed’s March Survey of Consumer Expectations, which was released this week, found that for the third month running,...

Consumer Insights
Consumers Want to Buy Retail Products via a Super App
April 08, 2024

The majority of consumers in the United States and Australia want the option to buy retail products online from a single, unified platform that spans a range of their day-to-day routines, PYMNTS Intelligence research finds. By the Numbers The PYMNTS Intelligence study “Consumer Interest in...

Consumer Insights
Wage Growth May Not Rescue Paycheck-to-Paycheck Economy
April 05, 2024

Wages are increasing.  The unemployment rate’s lower.  The U.S. economy added more jobs in March than had been expected. And yet, it all may not be enough to offset the pressures confronting consumers living paycheck to paycheck.  As reported Friday (April 5), and per data...

Consumer Insights
Nearly 41% of UK Consumers Are Considered ‘Digital Enthusiasts’ 
April 05, 2024

In compiling the “U.K. Edition of the 2024 Global Digital Shopping Index,” PYMNTS Intelligence found that when compared to consumers in other regions, U.K. consumers are highly receptive to digitally-enhanced shopping features. The report found that by strategically integrating digital tools to support both online...

Consumer Insights
Cash-Strapped Consumers Splurge on Streaming Services
April 04, 2024

When consumers facing financial pressures carve out room in their budgets to treat themselves, PYMNTS Intelligence research reveals, it is often to enjoy their favorite movies and series. By the Numbers The “The Nonessential Spending Deep Dive Edition” of the “New Reality Check: The Paycheck-to-Paycheck Report”...