Restaurants are still adapting to the digital-first paradigm brought on by the pandemic, with online orders from sit-down restaurants spiking by 134 percent since the pandemic began, and quick-service restaurant (QSR) chains experiencing digital growth of 225 percent. The behaviors that customers have picked up...
Everyone’s talking about it. Like, everyone. Can mobile order-ahead (MOA) apps — trusty food sources that put the frying “pan” in “pandemic” so we could eat safely at home for over a year — maintain their runaway momentum after the crisis is really over? Opinions vary....
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Quick-service restaurants (QSRs) are dishing out mobile-enabled loyalty programs, but fraudsters are also eager to take a bite out of them. In the Mobile Order-Ahead Tracker, Joella’s Hot Chicken’s Katie Wollrich and Christina Happel explain how QSRs can use data analytics and code-based redemption features...
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In the early days of smartphones, consumers’ mobile ordering options were extremely limited, and they primarily consisted of ordering from restaurants’ desktop-designed sites through their mobile browsers. Now, consumers looking to order for delivery or pickup on the go from their mobile devices have a...
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Consumers are ordering more through mobile apps, and fraudsters have taken note. In the latest Mobile Order-Ahead Tracker, Matthew Coy, vice president of Information Technology for fast-casual chain Donatos Pizza, explains how quick-service restaurants (QSRs) can tap new technologies to guard against credential stuffing and...
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