Retail

Retail
Macy’s AI Chatbot Quadruples Customer Spending
March 26, 2026

An artificial intelligence (AI)-powered shopping assistant that was launched by Macy’s on Monday (March 23) has most often been used by customers to suggest products for completing an outfit and to see what items might look like on the customer, Bloomberg reported Thursday (March 26). Get the...

Retail
Home Depot Expands Pro Business With HVAC Distributor Acquisition
March 26, 2026

The Home Depot has made two more moves in its effort to add to the products and services it offers Pro customers. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional...

Retail
Retailers Say Protracted Iran War Will Drive Up Prices
March 26, 2026

Retailers are cautioning that a lengthy war in Iran could mean higher prices in stores. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Retail
Amazon and Walmart Move the Retail War Past the Buy Button
March 26, 2026

The traditional eCommerce funnel ended at checkout. Once a consumer clicked “buy,” the retailer’s job was to deliver the product quickly and accurately. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...

Retail
Split Spending: Survival vs. Splurge Defines the New Consumer
March 24, 2026

The most endangered species in retail isn’t brick-and-mortar. It’s the mid-market shopper share of wallet. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Retail
Budget Pressure Is Changing What ‘Worth It’ Means to Gen Z
March 19, 2026

Financial stress is pushing more consumers toward digital wallets, and the shift may say less about tech adoption than about how shoppers are trying to stay organized when every dollar matters. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

Retail
Macy’s Credits AI, Reimagined Stores and Loyalty Data for Return to Growth
March 18, 2026

Macy’s returned to positive comparable sales in fiscal 2025, marking what the company called an inflection point after years of contraction. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...

Retail
Lower-Income Consumers Use Digital Channels to Build Bigger Baskets
March 18, 2026

Earnings season has revealed a consumer who is not withdrawing from the marketplace so much as recalibrating participation, timing purchases with deliberation and increasingly using digital channels to manage each dollar before it is spent. Get the Full Story Complete the form to unlock this...

Retail
Target Accelerates Growth Plan With Price Cuts
March 13, 2026

Target will begin lowering prices on 3,000 items this month in its latest move to support the company’s long-term, sustainable growth. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...