A little under a year ago chatbots emerged with great fanfare — the world of e-commerce was about to change fundamentally. Web pages were done, apps were passé and pretty soon all commerce was going to take place within the confines of Facebook Messenger and...
Etsy is expanding its business footprint — it doesn’t just want to create the marketplace where consumers can by all their handmade needs, it is also looking to be the middleman that supplies all those crafters with the materials they need to hand-make all that...
In today’s fast-paced world, it’s not enough to provide friendly service to customers in-store. With connected devices allowing consumers to order anything they want or find any piece of information instantly, a culture of instant gratification has been created. Get the Full Story Complete the form...
Smart-enabled devices undoubtedly make everyone’s lives easier. As a result of being able to research anything from anywhere at any time and ordering services at the drop of a hat, consumers have turned into seekers of instant gratification who prefer personalized experiences. Get the Full Story...
The battle between Amazon and Walmart is heating up as Walmart moves to embrace digital channels even further into the grocery shopping experience, Forbes reported. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...
Over the last few years, the fusion of tech and fashion has had many attempts, including Apple’s private 2015 event unveiling its Apple Watch and drones used in the Rebecca Minkoff show. Get the Full Story Complete the form to unlock this article and enjoy...
As the rise of eCommerce marches onward, physical retailers increasingly rely on store transformation initiatives to reinvent brick-and-mortar stores to maintain majority market share and boost consumer interest. One such retail reinvention shifts the role of store associates from a sales position to one of...
The more connected consumers become through their devices, the more connected the world is on a global scale. In response to this global interaction, many retailers have started selling their products online both on their own sites and on third-party distributors like Amazon. Now toy...
“Building the better customer experience” is rapidly becoming retail’s favorite phrase in 2017 — every merchant and their mother is currently attempting to create one. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...