As specialty retailers are challenged to find ways to hold their own against retail giants such as Amazon, Buybuy Baby is leaning on its specialty selection to keep customers coming back to its digital and physical stores. Raina Khumush, director of marketing and digital, explained in an interview...
Digital features were once the exclusive domain of online shoppers. Just as savvy in-store shoppers knew where to find the bargain bin, savvy online shoppers knew where to click to earn special deals. That’s all changed. Increasingly, consumers of all stripes know how to leverage...
Across continents, more retailers are adopting smart carts to lower their labor costs without driving up shrink. Instacart and Associated Wholesale Growers (AWG) shared Monday (March 25) that they have expanded their partnership to offer more direct access to the former’s eCommerce and same-day delivery solutions across the latter’s member...
For brands relying on senses that cannot be communicated via eCommerce — smell, taste, touch — it can be difficult to build a pure-play direct-to-consumer (D2C) audience. Broken Top Candle Company is addressing this problem by leveraging brick-and-mortar stores to draw in new customers, while...
One of the U.K.’s oldest retailers, Marks and Spencer (M&S) announced last week it plans to shutter 110 stores during the next five years. This news comes only weeks after reports that the British division of The Body Shop was closing nearly half of its...
Retailers around the world are seeing their investments in embedded finance offerings boost their revenue. By integrating financial services directly into the shopping experience — offering payment, lending, insurance and other financial products to customers — retailers are seeing positive results. Take, for instance, the...
Amid ongoing uncertainty, retailers are scaling back their reliance on in-mall locations, even as the new generation of shoppers flocks to these shopping centers. On the most recent wave of earnings calls, retailers spoke to their efforts to focus their store growth pipelines more on...
As brands and retailers race to offer the most targeted, relevant consumer journey, Carhartt is leveraging data to transform the omnichannel experience. In an interview with PYMNTS, Jennifer Slegers, director of Customer Relationship Management (CRM) at the workwear brand, noted described data-backed personalization as “the...
U.K. and U.S. retailers are reportedly finding that deep discounts aren’t enough to woo consumers. “Even the strongest and highest profile brands up and down the country are struggling,” said Julie Palmer, a partner at British consulting firm Begbies Traynor Group, told Bloomberg News in an interview published Sunday...
