Opinion

Opinion
How an ‘Ears First’ Strategy Turns Conversations Into Client Outcomes
April 29, 2025

An “ears first” approach to customer conversations yields insights, Boost Payment Solutions Head of Product and Commercialization Zachary Held writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” Get the Full Story Complete the form to unlock this...

Opinion
Visa Leverages the Listening Economy to Solve Customer Pain Points
April 28, 2025

Empathy combined with creativity leads to products that help clients unlock their potential, Visa Global Head of Acceptance Solutions Rob Cameron writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” Get the Full Story Complete the form to...

David S. Evans
Cheer Up America, You Get Some of the Most Happy Awards, Too
April 11, 2025

The World Happiness Report was released on March 20, which, in case you didn’t know, was the UN’s International Day of Happiness.  The big reveal is who is the happiest country of them all. And who is up or down. Get the Full Story Complete...

Opinion
Uncertainty Overload: Tariffs Cast Shadow on FinTech Funding and Growth
April 07, 2025

So far, there have been 10 Mondays in the Trump administration, each possessing its own variety of manic behavior. “Manic Mondays,” we’ve been calling them. For example, there was the Monday when the CFPB looked like it was going to be deleted. Then there was...

Opinion
Credit Unions Embrace ‘Business as Unusual’ Through Collaboration and Innovation
February 05, 2025

Innovation and collaboration lead to new ways to meet credit union needs, Velera Chief Service Officer Dean Young writes in a new PYMNTS eBook, “The Innovation Mindset: How to Achieve It in 2025.” Get the Full Story Complete the form to unlock this article and enjoy unlimited...

Opinion
US Bank Focuses on ‘Totality of the Customer’
January 28, 2025

Understanding customers and providing them with personalized banking solutions is key, U.S. Bank SVP and Chief Product Officer Rob Seidman writes in a new PYMNTS eBook, “The Innovation Mindset: How to Achieve It in 2025.” Get the Full Story Complete the form to unlock this...

Opinion
How Wallets Are Changing Cross-Border Payments
January 27, 2025

Digital wallets have altered money movement, especially cross-border payments, TerraPay Co-Founder and Chief Business Officer Ani Sane writes in a new PYMNTS eBook, “The Innovation Mindset: How to Achieve It in 2025.” Get the Full Story Complete the form to unlock this article and enjoy...

Opinion
Why Listening Is Innovation’s Best Technology
January 24, 2025

Listening is crucial to innovation, Boost Payment Solutions founder and CEO Dean M. Leavitt writes in a new PYMNTS eBook, “The Innovation Mindset: How to Achieve It in 2025.” Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Opinion
CTO Interview: Mindset Shift Is ‘Vital’ to Future of Financial Services
January 23, 2025

Data management makes for a unified ecosystem that fosters collaboration, Stax Chief Technology Officer Mark Sundt writes in a new PYMNTS eBook, “The Innovation Mindset: How to Achieve It in 2025.” Get the Full Story Complete the form to unlock this article and enjoy unlimited...