The restaurant industry was quick to adopt the digital tools needed to stay in business as consumers moved away from in-restaurant dining to dining at home at the beginning of the pandemic. Get the Full Story Complete the form to unlock this article and enjoy...
A PYMNTS staffer recently placing a digital order from New England regional grocery chain Big Y noticed a surprising change to the supermarket’s online options. Customers could order groceries for delivery by Instacart as usual, but the chain now offered prepared food delivered via DoorDash....
We’re all pretty clear on what happened this year in mobile order-ahead (MOA) dining and its twin, the “order to eat” (OTE) phenomenon. Only, it’s not a singularity. This is the way things are now. What directions it all takes depends on consumer preference and...
COVID-19 in many key regards bears an uncanny resemblance to a bad dinner guest. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...
Restaurants of every size and description experienced a polar shift this year in how they interact with and serve a public under constant fear of illness or loss of income. It’s triggered a downpour in new approaches and solutions as the sector steadies itself for...
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Fast-tracking digital investments has not only become a priority for QSRs during the pandemic, but a necessity, says Steph So, head of digital experience for Shake Shack. She details how the burger chain is eyeing artificial intelligence and machine learning to optimize its payments experience...
The National Restaurant Association estimates that something like 100,000 eateries have closed either for now or forever, as health fears have struck at the heart of dining out. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...
The typical Hollywood portrayal of the fast-food drive-thru experience includes an unintelligible conversation with a clerk, made worse by a lousy speaker system and an outdated menu that’s missing letters or lights. But nothing could be further from the truth when it comes to the...
