The automat — the self-service food kiosk that more closely resembles a vending machine than a traditional restaurant — was a midcentury New York staple, despite the model actually originating in Germany in 1895 and coming to America by way of Philadelphia. America’s first and...
This winter put the restaurant industry to the test, with cold weather placing major constraints on outdoor dining opportunities, and with many restaurants adopting costly solutions to gain back just a portion of their summer customer base. However, it seems as though the industry may...
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After an incredibly difficult 2020, many restaurants are beginning to have hope for the future. As more and more people get inoculated, with President Biden predicting that vaccines will be available to all adults before this summer, the new normal is beginning to come into...
As kitchen technology rapidly evolves, with automated solutions entering the mainstream, remaining at the forefront of restaurant innovation will require more than just individual automated devices. As the COVID-19 pandemic has accelerated digital adoption for businesses and consumers alike, the next level requires business owners...
Americans spent more than $769 billion ordering food from restaurants in 2020, PYMNTS found, and a significant chunk of these orders originated from websites or mobile apps. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...
Restaurant operators know how essential loyalty programs are when it comes to turning a one-time order into years of patronage. In the most recent quarter, Taco Bell, Chipotle Mexican Grill and Starbucks all saw digital sales growth driven by record-high loyalty program participation, while McDonald’s, in response to its own digital sales...
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and...
The restaurant and QSR space has battled pandemic-related attrition over the last 10 months, with many forced to shutter hard-hit locations. In the latest Order To Eat Tracker, Leslie Silverglide, co-founder and CEO of MIXT explains how the fast-casual salad chain is using rewards data...