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After an incredibly difficult 2020, many restaurants are beginning to have hope for the future. As more and more people get inoculated, with President Biden predicting that vaccines will be available to all adults before this summer, the new normal is beginning to come into...
As kitchen technology rapidly evolves, with automated solutions entering the mainstream, remaining at the forefront of restaurant innovation will require more than just individual automated devices. As the COVID-19 pandemic has accelerated digital adoption for businesses and consumers alike, the next level requires business owners...
Americans spent more than $769 billion ordering food from restaurants in 2020, PYMNTS found, and a significant chunk of these orders originated from websites or mobile apps. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...
Restaurant operators know how essential loyalty programs are when it comes to turning a one-time order into years of patronage. In the most recent quarter, Taco Bell, Chipotle Mexican Grill and Starbucks all saw digital sales growth driven by record-high loyalty program participation, while McDonald’s, in response to its own digital sales...
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and...
The restaurant and QSR space has battled pandemic-related attrition over the last 10 months, with many forced to shutter hard-hit locations. In the latest Order To Eat Tracker, Leslie Silverglide, co-founder and CEO of MIXT explains how the fast-casual salad chain is using rewards data...
Restaurants’ adoption of contactless technology has dramatically accelerated in the past year, as businesses and consumers alike sought out COVID-safe alternatives to pre-pandemic practices. In last month’s PYMNTS Citcon QR Code Tracker, we noted that restaurants saw a 25 percent increase in QR code usage...
Amid the pandemic, brick-and-mortar-less restaurants have rapidly grown from a relatively niche concept to a widely adopted solution to changes in the industry. Quick-service restaurant (QSR) giants like Wendy’s, Chipotle and Red Lobster have all opened new ghost kitchens in the last several months, while...
