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For quick-service restaurants, mobile ordering has become a boon even as in-store traffic plummeted. But the surge in mobile ordering has also opened the door to fraudsters who create phony chargebacks. In the latest Mobile Order-Ahead Tracker, Adam Fox, director of digital experience for Qdoba,...
The mobile order-ahead space is one of the few seeing an upswing of increased revenue amid the pandemic, as quick-service restaurant (QSR) customers look for safe, convenient ordering services that limit human contact. Restaurants are working overtime to ensure their ordering systems are as friction-free...
For those who operate restaurants or simply enjoy them, 2020 has been a nightmare. That’s why the always resourceful restaurant sector went all-in on mobile order-ahead (MOA) and kept the nation fed while industry players looked for their next move. Get the Full Story Complete...
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and...
Outlasting the pandemic will require restaurants to constantly reassess everything from digital features to menu items that resonate with customers, says Natalie Anderson Liu, vice president of brand for burger chain MOOYAH. In this month’s Order To Eat Tracker, Liu discusses what quick service restaurants...
The ongoing pandemic is devastating the restaurant industry, with eateries leaning heavily on mobile ordering to make up for declines in walk-in traffic. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...
People for whom dining out is one of life’s best pleasures have had a rough time in 2020, and it’s probably going to stay weird for a while. Even New York City has now greenlit indoor dining, but the great restaurant sector reset of 2020...
The pandemic has been fundamentally disruptive for restaurants, requiring rapid pivots — mostly on the fly. Such has been the case for Boston wine bar haley.henry, an eatery known for small plates, tinned fish and all-natural, small-batch wines shipped from all over the world. Get...
