At Chipotle Mexican Grill, automation is slowly taking over kitchens as part of the fast-casual giant’s efforts to boost back-of-house efficiency and mitigate labor challenges. Most recently, the brand announced a partnership with food automation company Vebu to test an avocado processing robot for guacamole,...
This week in restaurant news, KFC adds its first chief digital officer, WOWorks adds seven new virtual brands, and Uber Eats reportedly follows through on its stated goal to wean out thousands of ghost kitchens on its platform. Quick-service restaurant (QSR) giant KFC, which has...
As digital ordering has cemented its role in the years since 2020 as a key, permanent part of the restaurant industry, brands are being challenged to rethink their menus to meet the needs of the connected consumer. In an interview with PYMNTS following the release...
Automation has touched and transformed many aspects of daily life. Dining and food preparation have primarily remained on the sidelines — until now. Consumers may soon be in for a digitized dining experience, as a taste of the automation already redefining shipping and retail could...
Restaurant technology platform Olo has begun offering card-present processing through its Olo Pay service. The company announced the launch in a news release Thursday (July 13), part of a larger rollout of new product enhancements. Olo says its card-present payment processing offering is available now when diners order...
As casual dining restaurants look to strike the balance between service and efficiency, On the Border Mexican Grill & Cantina is tapping QR codes for customer payments, even as it has shifted away from the technology for menus. The casual dining chain announced in a Monday (July...
As restaurants weigh consumers’ desire for customizable options with their demand for quick, easy meals, Chipotle has found that the build-it-yourself model that has fueled its success does not work for all types of foods. Chipotle-financed chain Pizzeria Locale shuttered its five locations and shut down the business Monday...
As restaurants leverage consumer data to personalize the experience amid increasing competition for diner loyalty, many may soon add item-level receipt data to their arsenal. Restaurant customer experience platform Tattle announced Monday (July 10) the launch of a receipt-scanning feature, enabling eateries to improve their...
This week in restaurant news, restaurants are looking to stand out in the crowded loyalty program space. Yum Brands is updating its data capabilities, Kura Sushi is driving rewards program adoption with brand partnerships and Del Taco is taking a page out of DoorDash’s book...