There are many things modern consumers perceive as true, even when they aren’t. One might be tempted to think cash is on the ropes in the age of digital, when the truth is cash is still very much king in some places, and continues to grow (even as it...
An awful lot of dark money moves round the world each year – between 2 and 5 percent of global GDP by UN estimates. And that figure could get bigger before it gets smaller, as payments and FIs and security experts are trying to figure out the increasingly digital world, and...
A little choice goes a long way in a digital economy. Being able to choose the pace of payments is critical for businesses, as letting customers choose how deeply involved they are in a membership means one can often sign up more customers. And offering more choice – say, by...
Faster payments pack a lot of potential – technologically speaking and in terms of usefulness. And they are clearly providing for a need wanted for filling, attested by the explosive growth they’ve demonstrated worldwide over the last few years. The opportunities are wide-ranging – for financial institutions, for workers and for merchants,...
While the “mobile everything” future has been long predicted, as of the second half of 2018, we are actually beginning to see the shape of what that will look like. There will be more competition, as players like Uber try to tap more directly into the mobile payments...
Consumers want what they want, when they want it – and they want to be able to feel confident that they can trust what they choose, whether it’s shopping online, contemplating a connected car or choosing between a card and a mobile payment method. Trust means the transaction is secure,...
In a David vs. Goliath story, usually the smart money is better on Goliath being bigger, stronger and better armed. The grocery market right now, for example, is mostly a question as to whether any Davids in the game can stand up to the resident...
While we tend to think of necessity as preceding invention, it can work the other way around. Sometimes consumers and businesses don’t know they need something until they encounter it for the first time and wonder how they’ve been living without it. Not all experiments like this work...
Time-consuming, manual and paperwork-heavy processes are increasingly out of fashion for digital connected consumers, and out of fit with their lifestyles. Consumers don’t want to form a digital identity — they want to create one and have it follow them wherever they go. They want to be able...
