Consumer Insights

Consumer Insights
Retail Sales Preview: Will July’s Consumer Spending Momentum Continue?
September 16, 2024

On Tuesday (Sept. 17), we’ll find out if the July surge in consumer spending — as measured via unadjusted retail sales — has amounted to a blip or a trend. The monthly data from the Department of Commerce (this time for August) will offer a...

Consumer Insights
Fetching a Ride: Brands Roll Out Human-Grade Experiences for Pups
August 31, 2024

From Fido-friendly taxis to doggy ice cream, brands are stepping up their pet offerings to meet consumers’ demand to give their fur babies human-grade luxury. Take Lyft, which announced Monday (Aug. 26) the launch of Pet rides, matching riders with a driver who is okay...

Consumer Insights
Mixed Signals: Consumer Confidence Rises Slightly as Economic Uncertainties Linger
August 27, 2024

Is the American consumer cautiously confident? Confidently cautious? Somewhere in the middle? The Conference Board released its Consumer Confidence Index Tuesday (Aug. 27), which showed a slight uptick but didn’t produce a definitive answer. However, when you mix in earnings season results, it’s hard to...

Consumer Insights
Tipping, Fees May Be Diners’ Tipping Point
August 12, 2024

Much has been made of tipflation, the upward march of the tips paid at the table and for delivery, which adds to the bill and subtracts from diners’ wallets. As PYMNTS Intelligence’s own reporting on the perceptions surrounding inflation shows, roughly three-quarters of consumers have...

Consumer Insights
98% of Financially Strained Restaurant Customers Are Cutting Back
August 12, 2024

As consumers bear the burden of inflation, PYMNTS Intelligence reveals that nearly all individuals living paycheck to paycheck are making trade-offs when it comes to restaurant spending. By the Numbers The latest installment of PYMNTS Intelligence’s series “New Reality Check: The Paycheck-to-Paycheck Report,” the “How...

Consumer Insights
Consumers Cut Back on Travel, Experiences Amid Uncertain Economic Outlook
August 08, 2024

Consumers are reportedly delaying or cutting back on travel and experiences amid an uncertain economic outlook. Online booking platforms, airlines, hotels and other companies in this sector have noted this trend during recent earnings calls, Reuters reported Thursday (Aug. 8). Some have warned investors that...

Consumer Insights
Gen Z Uses Grocery Subscriptions 133% More Than Gen X
August 08, 2024

As online grocery subscriptions gain in popularity, Generation Z is leading the charge by a considerable margin. By the Numbers PYMNTS Intelligence’s “How the World Does Digital” study surveyed more than 67,000 consumers across 11 countries accounting for nearly half the world’s GDP about their...

Consumer Insights
86% of Shoppers Don’t Want In-Store Voice Assistants
August 06, 2024

Consumers may be beginning to use voice artificial intelligence (AI) assistants for online shopping, but they would like to keep this technology out of brick-and-mortar stores, PYMNTS Intelligence research reveals. By the Numbers The new PYMNTS Intelligence special report “Generation Zillennial: Voice Assistants and GenAI”...

Consumer Insights
53% of Grocery Shoppers Are More Loyal to Merchants Than Products
August 05, 2024

As consumers weigh a wide range of factors when deciding where to make purchases, PYMNTS Intelligence finds that grocery shoppers tend to be motivated by loyalty to merchants, whereas pharmacy customers tend to go wherever they can get their preferred products. By the Numbers PYMNTS...