Recognizing a need to update its aging ATM infrastructure and expand its interactive teller machine (ITM) footprint, the credit union chose Atleos ATM as a Service (ATMaaS) and Atleos ITMs, the companies said in a Tuesday (Jan. 23) press release.
“We exist to serve people, not profit. This commitment drives us to make sure our self-service banking options are reliable, member-centric and easy to use,” Doug Tilden, executive vice president and chief financial officer at Grow Financial Federal Credit Union, said in the release.
By choosing Atleos as its vendor partner, Grow Financial aims to simplify the management and maintenance of its ATM and ITM channels, consolidating a previously complex operating environment, according to the release.
This move will provide a seamless banking experience for credit union members at self-service touchpoints, the release said.
Atleos will take over the distribution, installation, maintenance and cash management of Grow Financial’s fleet, per the release.
This will make self-service banking more accessible to members and free up significant bandwidth for the credit union, Steven Nogalo, general manager of North America at Atleos, said in the release.
“Employees can in turn focus more on their core business objectives such as strong member service and growth,” Nogalo said.
Atleos focuses on digital-first technology and global services. With the largest independently owned ATM network in the world, Atleos optimizes the branch, improves operational efficiency, and maximizes self-service availability for financial institutions and retailers.
The company grew out of the October division of technology services company NCR into two independent, publicly traded companies: NCR Atleos, which is focused on ATMs, and NCR Voyix, focused on digital commerce.
That move was made to unlock value, NCR said at the time.
In another recently announced partnership, software firm BHMI said in November that it is partnering with NCR Atleos to offer a real-time payment solution with back-office functions. BHMI will allow NCR Atleos to resell its Concourse Financial Software Suite, which offers features like settlement, reconciliation, disputes management and fees processing.