Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Inside Colgate’s Enterprise-Wide AI Push
December 18, 2025

Colgate-Palmolive is pushing enterprise artificial intelligence (AI) beyond chatbots, moving into agentic systems, internal platforms and AI-driven product and materials innovation. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...

Artificial Intelligence
OpenAI Launches ChatGPT App Store
December 18, 2025

OpenAI opened its ChatGPT App Directory on Wednesday (Dec. 17), which is a marketplace of third-party applications that run directly within the ChatGPT interface. The move allows developers to submit apps for review and publication, and users to discover and use those apps without leaving...

Artificial Intelligence
Everyday Planning and Shopping Lead Consumer Shift to AI Assistants
December 18, 2025

Consumers are increasingly open to letting artificial intelligence (AI) move beyond answering questions and begin acting on their behalf, but that willingness remains selective and uneven. New PYMNTS Intelligence data shows meaningful interest in autonomous AI assistants for everyday planning, even as a sizable share...

Artificial Intelligence
OpenAI Rolls out AI Academy for News Organizations
December 18, 2025

OpenAI announced on Wednesday (Dec. 17) the launch of OpenAI Academy for News Organizations, an online learning hub designed to help journalists, editors and publications integrate artificial intelligence (AI) into newsroom workflows. Get the Full Story Complete the form to unlock this article and enjoy...

Artificial Intelligence
OpenAI Targets $750 Billion Valuation in Next Funding Round
December 18, 2025

OpenAI reportedly aims to raise as much as $100 billion at a valuation of about $750 billion. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our...

Artificial Intelligence
UPS-Owned Happy Returns Tests AI to Combat Fraud
December 18, 2025

UPS-owned reverse logistics company Happy Returns reportedly plans to use artificial intelligence to combat returns fraud. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...

Artificial Intelligence
Visa Prepares Merchants for AI at the Checkout
December 18, 2025

Visa is on track to offer artificial intelligence-enabled commerce to consumers within months and expects that millions of consumers will be using AI agents to complete purchases by the end of 2026. Get the Full Story Complete the form to unlock this article and enjoy...

Artificial Intelligence
OpenAI Has Sold 700K ChatGPT Licenses to American Colleges
December 18, 2025

OpenAI has reportedly made deep inroads with American colleges. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you...

Artificial Intelligence
Employers Encourage AI at Work, With or Without Guardrails
December 18, 2025

Artificial intelligence (AI) is becoming a default tool at work because it is delivering measurable productivity gains. New PYMNTS Intelligence survey data shows most employers now encourage AI use rather than merely allowing it, while only a small minority discourage it. At the same time,...