Online Gambling Surges As Consumers Turn To Digital Casinos Amid The Pandemic

Online Gaming Surges As Consumers Turn To Digital Casinos Amid The Pandemic

Amid a pandemic that has shuttered brick-and-mortar casinos, the burgeoning online gambling or gaming space may make it through COVID-19 with less adverse financial effects than other verticals. The health crisis came in a year that was already set to be a pivotal one for the industry.

In 2018, a U.S. Supreme Court decision allowed sports betting. It inspired 2019 laws that govern the industry in 10 states and set guidelines such as how digital casinos can run or how sports betting would be taxed. This year was forecasted to be gainful for digital sports betting as it was the first one following the creation of the regulations.

The pandemic was putting that forecast to the test, yet short-term sporting event cancellations and decreased betting opportunities have not indicated challenges for the industry in the long haul. States have seen drops in revenue and small decreases in sports betting with an overall increase in earnings from other digital gambling sites.

For May, New Jersey’s Division of Gaming Enforcement said in a press release that total gaming revenue for the month was $82.6 million compared to $265.4 million the same month last year — a 68.9 percent fall. It noted that the internet gaming win was $80 million in April in comparison to $36.6 million in the same month last year — a 118.6 percent increase.

The Future Of Digital Gaming

Digital gaming is coming to the surface as an intriguing option for a number of people, and even more experienced betters are signing onto digital casinos. This activity could impact the future of the gambling space, as it may lead many more people to think about tapping into digital platforms.

There is one sticking point that digital casinos have to remedy, however: They have to address the speed at which consumers receive their earnings. Digital betters are not likely to be satisfied waiting the five days it takes for an automated clearing house (ACH) settlement or even for a paper check to arrive in the mail.

The challenge is similar to the one that U.S. government bodies were encountering as they tried to send out stimulus checks to citizens. A number of companies, however, were looking for methods to ease disbursements — and Ingo Money teamed with PayPal to provide citizens with quicker access to U.S. stimulus payments.

In the gaming world, however, disbursements can be central to providing fast access to winnings — and keeping consumers satisfied as they consider digital channels for their gambling activities.



The How We Shop Report, a PYMNTS collaboration with PayPal, aims to understand how consumers of all ages and incomes are shifting to shopping and paying online in the midst of the COVID-19 pandemic. Our research builds on a series of studies conducted since March, surveying more than 16,000 consumers on how their shopping habits and payments preferences are changing as the crisis continues. This report focuses on our latest survey of 2,163 respondents and examines how their increased appetite for online commerce and digital touchless methods, such as QR codes, contactless cards and digital wallets, is poised to shape the post-pandemic economy.