Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Chatbots
Google Opens Google Assistant To Developers
December 09, 2016

Just a few weeks after launching Google Assistant, the internet giant is taking a page from Apple and opening its new platform up for developers to create chatbots for the voice-activated personal assistant. Get the Full Story Complete the form to unlock this article and...

Chatbot Tracker: Entertaining Bots And Their Potential To Kill Apps
December 06, 2016

Chatbots’ capabilities seem to be extending and expanding weekly. They can help consumers bank easier, ship and track gifts quicker, plan a vacation with less stress and even talk to those who have passed away. Get the Full Story Complete the form to unlock this article...

Artificial Intelligence
Uber Creates AI Labs; Buys Startup To Staff It
December 06, 2016

Ride-hailing app startup Uber announced Monday (Dec. 5) the creation of Uber AI Labs, which is a new unit of Uber that will be based in San Francisco and focused on research in artificial intelligence and machine learning. In conjunction with the new unit, Uber also...

Chatbots
Comtrade Creates Chatbot Banking App For Viber
December 02, 2016

Comtrade Digital Services, the software engineering services company, announced Thursday (Dec. 1) it has created an automated banking platform for Viber, a messaging app. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...

Chatbot Tracker: Cyber Monday, Altruism And What Conversations To Avoid
November 29, 2016

Of the three shopping days this weekend, Cyber Monday is arguably the most chatbot-friendly due to the digital nature of the day. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional...

Chatbot Tracker: Shipping Gifts And Customer Return Rate
November 22, 2016

Chatbots can help secure purchases but also ship packages. Just in time for the holidays, UPS has launched a beta version of its chatbot that will mimic human conversations to help users find shipping locations, learn shipping rates and track packages. Available through Facebook Messenger,...

Facebook To Add AI Facial Gestures In Future
November 18, 2016

If you think the emotion buttons on Facebook were an upgrade from the “thumbs-up” like button, you’re about to be even more impressed. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...

Chatbot Tracker: Let Your Chatbot Be Your (Airline Travel) Guide
November 15, 2016

Chatbots can now fly you around the world. This week, Lufthansa’s chatbot named Mildred took flight with capabilities of helping flyers search for cheap flights and book tickets using natural language processing through Wit.ai. Mildred will recognize your requests in both English and German and...

Artificial Intelligence
Who’s The Fairest Robot Of All?
November 11, 2016

We don’t have to wait for the future. It’s already here. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...