Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
California Governor Mobilizes Expert Panel to Strengthen AI Safety Laws
September 18, 2026

California Gov. Gavin Newsom issued an executive order Friday (Sept. 18) that will convene national experts to provide a guide for the state to reinforce and strengthen its laws covering artificial intelligence safety and security, the governor’s office said in a Friday press release. Get...

Artificial Intelligence
Chewy Puts a $50 Million Price Tag on AI Productivity
September 18, 2026

Many companies can’t put a number on what artificial intelligence does for their productivity. Chewy has one. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our...

Artificial Intelligence
OpenAI Targets Legal Tech Market With Astra for Law
September 18, 2026

OpenAI has launched an artificial intelligence foundation designed to be used by law firms and legal technology companies to build AI products and workflows, the company said in a Thursday (Sept. 17) blog post. Get the Full Story Complete the form to unlock this article...

Artificial Intelligence
Commerce Test Shows Where AI Agents Break Down
September 18, 2026

The potential for agentic artificial intelligence and its open issues are well-established. The promise of agentic commerce rests on the assumption that the agent gets the job done. So, Alibaba put the agents to work on real tasks and gave them a grade. Get the...

Artificial Intelligence
Ant International Unveils 100 Products to Drive Agentic Financial Operations
September 18, 2026

Ant International has announced an artificial intelligence-native financial stack that includes nearly 100products across payment, account, foreign exchange, treasury and growth operations, the company said in a Friday (Sept. 18) press release. Get the Full Story Complete the form to unlock this article and enjoy...

Artificial Intelligence
Dutch Telecom Builds an AI System for Millions of Customer Calls
September 18, 2026

KPN, the largest telecommunications firm in the Netherlands, is putting agentic artificial intelligence to work where customer service meets one of the industry’s biggest operational challenges: millions of routine conversations that still require time, systems access and human attention. Get the Full Story Complete the...

Artificial Intelligence
AI Agents Are Getting Their Own Bank Accounts
September 18, 2026

Looking to strengthen its bond with merchants, Ant International is getting bank accounts for artificial intelligence agents. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our...

Artificial Intelligence
Security Researchers Use Anthropic’s Claude to Penetrate OpenAI’s Private Software Cache
September 18, 2026

Independent security researchers participating in an OpenAI bug-hunting program used Anthropic’s Claude to gain access to OpenAI’s private cache of software, the Wall Street Journal reported Friday (Sept. 18). Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Artificial Intelligence
Is the Enterprise Insurance Market Agentic AI’s Hidden Ceiling?
September 18, 2026

Insurers are in the predictability business. Artificial intelligence is an unpredictable technology. For CFOs and CISOs and their cyber insurance partners, that uncomfortable juxtaposition is becoming harder to ignore as enterprises move from generative AI that produces content toward agentic AI systems that can make...