The FIS AML Investigations Agent was first announced in May, PYMNTS reported, although at that time it was called the Financial Crimes AI Agent. It is designed to tackle anti-money laundering investigations.
“Investigations don’t slow down because analysts lack judgment,” Stan Szwalbenest, head of enterprise fraud and financial crimes at FIS, said in the release. “They slow down because evidence is scattered across systems and every alert gets treated the same. By bringing together the core, payments and data these investigations rely on, FIS gives analysts a head start while keeping them in control of every decision.”
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The solution is the first of its kind from FIS and has embedded controls that keep analysts in charge of every decision, according to the release. FIS developed the agent with the help from Anthropic and design partner Amalgamated Bank, where the agent is now deployed.
Amalgamated’s analysis of its investigation workflows combined with the AML agent’s expected abilities suggest the agent will be able to reduce review and investigation time, giving investigators more time to focus on complex cases requiring greater judgement, per the release.
“The agent applies customer-specific context to every investigation rather than treating all alerts the same,” the release said. “It maps the customer’s type, historical activity and expected behavior against the alert before assembling evidence, so the resulting summary is already calibrated to what is and is not normal for that customer. A seasonal spike in cash deposits looks different from deposits deliberately kept just under federal reporting thresholds. A routine international transfer looks different from an unexplained cross-border wire to a high-risk jurisdiction. The agent identifies those distinctions and explains the rationale to the analyst.”
The PYMNTS Intelligence report “The Issuer Investment Playbook: Investing Forward, Building the Edge” found in September that 89% of card issuers plan to adopt or expand at least one AI fraud capability in the next year.
Half of the issuers pointed to fraud detection and scoring as the most important AI capability to add, while 63% said they are planning real-time fraud detection specifically.
“Fraud decisions happen continuously, against live transactions, and often have to be made quickly enough to approve a legitimate purchase without creating unnecessary friction for the cardholder,” PYMNTS reported Thursday.
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