Research shows that 44 percent of consumers prefer the physical branch as their preferred method for standard daily transactions, but they’re also looking for a brick-and-mortar experience that merges with technology and fits easily into the way they live and manage their money.
“Consumers are requesting all of the pieces that build the branch of the future, and it’s up to financial institutions to put those pieces together,” said Tiffani Montez, retail banking senior analyst at Aite Group. “Instant card issuance is one service consumers increasingly expect, and with its wireless tablet solution, Fiserv further reduces waiting times for new cards and enhances the cardholder experience.”
This new technology enables a teller to greet and verify member identity in the lobby, then provide them with a tablet to access information and instantly receive a permanent Mastercard-branded EMV debit card. Instant card issuance means new and existing members no longer have to wait for a new card when they open an account or if an existing card is lost or stolen.
“When people lose their debit cards, they can’t put their lives on hold for ‘within seven to 10 business days’ while they wait for a new card,” said Clifford Skelton, president of output solutions at Fiserv. “Their priority is accessing their funds where and when they want, and they expect financial institutions to stay in step and meet their needs in a rapidly moving world.”
In addition, wireless connectivity enables in-branch movability and an enhanced and secure experience for financial institutions and cardholders, as well as improved functionality and same platform connectivity with Fiserv.
“As the evolution to digital accelerates, we have a strong commitment to our multi-generational membership,” said David Schouten, vice president of information technology and chief information officer at First Alliance Credit Union. “Fiserv offers a real-time, integrated solution, helping us add a ‘wow' factor and reduce costs associated with new card rush orders.”