PayPal Alters Risk Assessments With Customer First Initiative

By  |  August 29, 2013
 | 

PayPal announced a new initiative aimed at ensuring that the fraud security measures it enforces don’t adversely affect innocent consumers, an August 28 blog post revealed.

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    Dubbed Customer First, the campaign finds PayPal adjusting its risk models, and using internal tracking to reduce the number of errors in its service. Included in the program is a “no fault construct” that will find the company absorbing more small claims.

    The move is view partially as a response to backlash the San Jose-based company received when it refused to release funds for GlassUp, a crowdfunded Google Glass app.

    For more on PayPal’s new initiative and its struggles to improve its service, click here.  


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