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PYMNTS Data Dive: Consumers’ Mobile Preferences

While mobile payments are having hard time finding that killer use case and igniting en masse (in the developed world anyway), new data out of Chase indicates that could be set to change sooner than many of us may imagine. As it turns out, consumers are incredibly attached to their phones and the services they provide.

How attached?

48% | Prefer paying by phone as opposed to cash or credit card.

32% | The percentage of Americans who would be upset if they lost their cellphone. Meanwhile, 19% would be upset if they lost their wedding ring.

31% | The percentage of Americans who check their mobile banking apps while they are out to eat.

21% | The increase in Americans who check their bank balances via mobile app since 2015.

20% | The increase in Americans paying bills via mobile app since 2015.

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