Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
GenAI Gains Strategic Importance Among CFOs as Workforce Needs Change
June 30, 2025

The ranks of CFOs who consider generative artificial intelligence (GenAI) as “very” or “extremely” important to their enterprises have about doubled across use cases, according to the upcoming CAIO report from PYMNTS Intelligence. Get the Full Story Complete the form to unlock this article and...

Artificial Intelligence
Microsoft Says AI Tool Outperforms Physicians on Complex Medical Cases
June 30, 2025

Microsoft AI said Monday (June 30) that the Microsoft AI Diagnostic Orchestrator (MAI-DxO) correctly diagnoses 85% of diagnostically complex cases published by the New England Journal of Medicine (NEJM), compared to a mean accuracy of 20% among the practicing physicians the company included in a study....

Artificial Intelligence
Banks Adopting AI Agents After Seeing Benefits of AI Chatbots
June 30, 2025

Artificial intelligence (AI) chatbots and AI agents are reportedly taking on more tasks in the financial services industry. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to...

Artificial Intelligence
For 85% of Enterprise CFOs, Agentic AI Remains a Question Mark
June 30, 2025

Disruptive technologies are sometimes mistakenly written off as misfires when they first emerge. Instant-film icon Polaroid ignored the advent of digital cameras, leading to its bankruptcy in 2001 and later reinvention as a successful digital-first company. But an opposite dynamic can also happen. New technologies...

Artificial Intelligence
Anthropic Program Probes ‘Good and Bad’ of AI Disruption
June 29, 2025

Anthropic has debuted a program to study artificial intelligence’s (AI) impact on the labor market. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Artificial Intelligence
Barbie Gets a Brain: OpenAI Partnership Puts Conversational AI in Mattel Toys
June 28, 2025

Hot Wheels and Barbie’s Dreamhouse just got a software update. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this...

Artificial Intelligence
L’Oréal CEO Touts AI-Powered Beauty Revolution
June 27, 2025

L’Oréal Groupe is tapping artificial intelligence (AI) to redefine product innovation and consumer experiences — with human creativity remaining vital to the future of the industry. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

Artificial Intelligence
This Week in AI: Carrefour Goes Digital and Agentic AI Misbehaves
June 27, 2025

Here are this week’s top news: Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to...

Artificial Intelligence
German Data Protection Authority Asks Apple and Google to Stop Distributing DeepSeek App
June 27, 2025

A German data protection authority regulator said Friday (June 27) that she told Apple and Google that the DeepSeek artificial intelligence-powered chatbot app is “illegal content” and that the companies must now decide whether to block the app from their app stores. Get the Full...