Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Final UK AI Public-Private Forum Report Says Governance ‘Crucial’
February 18, 2022

More than one year after regulators in the United Kingdom vowed to analyze the impact of artificial intelligence (AI), a report details the challenges and recommends governance of the controversial tech tool. Get the Full Story Complete the form to unlock this article and enjoy...

Artificial Intelligence
Conversational AI is Talk of the Town as Call Centers Adapt to New Realities
February 15, 2022

In the often-infuriating experiences infamously delivered by customer service chatbots and voice prompts, digital-savvy consumers know there has to be a better way of operating. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Artificial Intelligence
UK Banks Get the First Taste of What AI Regulation May Look Like 
February 14, 2022

Banks in the U.K. have been warned by financial regulators not to use artificial intelligence systems to approve loan applications unless they can prove that their algorithm isn’t biased against minorities, according to the Financial Times.  Get the Full Story Complete the form to unlock...

Artificial Intelligence
Democrats Propose Artificial Intelligence Rules
February 09, 2022

Three U.S. lawmakers have introduced a measure that pledges to bring transparency and regulation to the software, algorithms and other automated systems designed to make critical decisions about many aspect of Americans’ lives, according to a Feb. 3 announcement. Get the Full Story Complete the...

Artificial Intelligence
UK Seeks Its Place to Shape Global Standards in Artificial Intelligence
January 31, 2022

The U.K. government has launched a new AI Standard Hub as part of its National AI Strategy that will aim to increase the U.K. contribution to development of global AI technical standards.  Get the Full Story Complete the form to unlock this article and enjoy...

Artificial Intelligence
EU Parliament Committee Urges Member States to Design a Roadmap for AI 
January 27, 2022

On January 13, the Artificial Intelligence in a Digital Age (AIDA) committee at the European Parliament proposed a possible road map for Europe to reap the benefits of artificial intelligence, urging member states and the European Commission to consider it.  Get the Full Story Complete...

Artificial Intelligence
US Chamber of Commerce Creates AI Panel
January 21, 2022

Noting the potential benefits of artificial intelligence (AI), the U.S. Chamber of Commerce has launched an advisory panel, the trade group announced Tuesday (Jan. 18).  Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Artificial Intelligence
Personetics Snags $85M From Thoma Bravo for AI Personalization and Engagement for FIs
January 19, 2022

Artificial intelligence (AI)-based financial platform Personetics on Wednesday (Jan. 19) announced that it has raised $85 million in growth funding from software investment firm Thoma Bravo. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

Artificial Intelligence
Turning a Profit on Merchant With AI Monitoring Takes Time
January 17, 2022

Patience is in short supply in a lot of places these days — and the business world is no exception. It’s tough to get a company executive to wait out something to see what happens or where things go in a world that’s moving so...