Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
US FTC Could Find NIST an Ally to Push Its AI Agenda
April 28, 2022

The Federal Trade Commission (FTC) is the federal agency leading the regulatory efforts in the U.S. on artificial intelligence (AI). Since November 2021 when it issued limited guidance in AI and machine learning and later through enforcement actions in 2022, the FTC has made clear...

Artificial Intelligence
Lyft’s Expert in Machine Learning to Lead Pentagon’s New AI Office
April 25, 2022

Craig Martell, the head of machine learning for Lyft, is joining the Pentagon to be the leader of its new data and artificial intelligence office, Bloomberg reported Monday (April 25). Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

Artificial Intelligence
Instacart Brings AI Self-Service Checkout to Fenway Park
April 21, 2022

As consumers return to in-person experiences, point-of-sale (POS) technology providers are racing to become the go-to for sporting arenas, offering digital technologies to speed up the payment process, allowing eventgoers to spend more time in their seats. Get the Full Story Complete the form to...

Artificial Intelligence
Contact Centers Double Down on AI to Solve Vexing CX Challenges
April 18, 2022

Alternately mind-numbing and infuriating, call center experiences are getting a refresh, bringing a more human touch to bear even though more automation is involved than ever. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

Artificial Intelligence
What a 19-Year-Old High School Dropout Is Teaching Big eCommerce Brands About AI-Powered Product Recommendations
April 12, 2022

Tech has its share of dropouts who made it look like the stuff of champions — Larry Ellison, Steve Jobs, Bill Gates — it’s an impressive list. They grew up to reshape the world. As adults. Get the Full Story Complete the form to unlock this...

Artificial Intelligence
IBM Launches Real-Time AI for Transaction Processing
April 06, 2022

IBM has introduced what it calls the next-generation system with an integrated artificial intelligence (AI) accelerator that promises to detect and prevent fraud, the New York-based tech company announced Tuesday (April 5) Get the Full Story Complete the form to unlock this article and enjoy...

Artificial Intelligence
Next 3 Years: Converting a Stranger in 3 Clicks With AI Recommendation-as-a-Service
March 29, 2022

Google tried to get ahead of web cookies in 2020, announcing that its Chrome browser would stop supporting them in 2022. That’s been pushed to 2023, but the end of web cookies is coming, and for experts in recommendation — the point of personalization —...

Artificial Intelligence
Commerce Department’s NIST Unit Seeks Comment on Draft AI Rules for Finance Sector
March 21, 2022

Use of artificial intelligence (AI) by financial institutions (FIs) and FinTechs is growing exponentially, and regulators are closing in on rule making for advanced systems that power decisioning at scale for financial outcomes that may be biased, potentially causing bias at scale. Get the Full...

Artificial Intelligence
Companies Collaborate With Regulators to Limit AI Biases
March 14, 2022

One area where companies involved in artificial intelligence (AI) are focusing most of their efforts is in reducing unfair bias, Matteo Quattrocchi, director for policy at BSA, The Software Alliance, told PYMNTS, and working with regulators to design good guidelines and frameworks is essential. Get...