Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
How 104 Acquiring Banks Are Using AI to Beat Fraud, Boot Unprofitable Merchant Accounts
December 29, 2021

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Artificial Intelligence
75% of Acquiring Banks Now Use Artificial Intelligence to Detect Card Transaction Fraud
December 28, 2021

Acquiring banks are under intense pressure to process transactions efficiently while detecting and preventing fraud attempts. That’s a growing challenge due to recent increases in both payments volume and fraud attacks. To manage these trends, many acquirers are using artificial intelligence (AI).  Get the Full Story Complete the...

Artificial Intelligence
Banks Seek AI Platforms-as-a-Service Amid Ever-Increasing Risk
December 23, 2021

Sudhir Jha, senior vice president and head of Mastercard’s Brighterion unit, told Karen Webster in the most recent On the Agenda discussion that artificial intelligence (AI) can strengthen credit and risk management and broaden its value well beyond simply improving day-to-day operations. Get the Full...

Artificial Intelligence
60% of the Acquirers Using AI Systems to Detect Fraud Consider It Their Most Important...
December 21, 2021

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Artificial Intelligence
Voice Tech Leans on AI to Humanize Customer Service and Experience
December 14, 2021

If you find chat bots unhelpful or holding for customer service reps a drag, don’t feel bad. It’s a natural human reaction — the kind of human reaction better handled by automated voice assistants powered by artificial intelligence (AI) that are smart, fast and far...

Artificial Intelligence
Lawmakers Warn FinTechs About Potential Bias Baked Into AI-Based Financial Tools
November 30, 2021

As financial technology firms grow from startups into a core part of the financial industry, the already high use of algorithm-based artificial intelligence (AI) is growing. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

Artificial Intelligence
Google Developer Knocks Future of Voice Search Despite Major AI Advances
November 16, 2021

A top Google software engineer is causing some controversy — and possibly dropping hints — by downplaying the future of voice-enabled search in favor of other modalities. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Artificial Intelligence
DataRobot Launches Comprehensive Industry-Specific AI Solution
November 15, 2021

Artificial intelligence (AI) cloud platform DataRobot is rolling out a banking-specific tool as part of its new comprehensive solution that delivers industry-tailored AI capabilities to multiple sectors, according to a press release emailed to PYMNTS. Get the Full Story Complete the form to unlock this...

Artificial Intelligence
Time to Face the Facts on Failed Payments and Subscriber Churn and the AI/ML Remedies...
November 09, 2021

Whoever said “what you don’t know can’t hurt you” clearly never operated an eCommerce subscription business. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...