Merchant Innovation

Retail Self-Checkouts Soar Globally

It’s been a good year for self-checkouts in the retail industry.

Research and consulting firm RBR Research just shared news of its findings from the Global EPOS and Self-Checkout 2017 study, which showed a 67 percent growth in self-checkouts. In 2016, there were 49,000 self-checkout (SCO) units delivered around the world, with the top ten U.S. retailers seeing an astounding 155 percent increase in shipments.

While countries like Brazil and China began using SCOs as the primary mode of payments for the first time, South Africa’s retail industry has been slow to adopt for fear of putting people out of work.

Two countries that are finding new ways to implement their own form of SCOs is the U.K. and Japan. While the U.K. is using compact card-only versions, Japan is using a semi-self service, where employees do the initial heavy lifting.

By the year 2022, RBR Research is predicting that there will be 400,000 SCOs in use around the world, which is a 53 percent increase from today. RBR Research’s lead researcher for this, Alan Burt, commented in the release about the far-reaching efforts of payments via SCOs: “With self-checkout technology being adopted from Turkey to Thailand, RBR forecasts that by 2022 there will be nearly 400,000 SCO machines installed by retailers across more than 60 countries worldwide.”

Given the current SCO landscape and stores like Amazon Go’s grocery stores popping up, it’s possible that the entire retail industry is going to see a major shift in the next few years. As we’ve seen big box retailers like Macy’s and J.C. Penney’s close down a myriad of stores, installing SCOs may be the answer for some retailers looking to cut down on costs.

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PYMNTS STUDY: THE CROSS-BORDER MERCHANT FRICTION INDEX – JUNE 2020

The PYMNTS Cross-Border Merchant Friction Index analyzes the key friction points experienced by consumers browsing, shopping and paying for purchases on international eCommerce sites. PYMNTS examined the checkout processes of 266 B2B and B2C eCommerce sites across 12 industries and operating from locations across Europe and the United States to provide a comprehensive overview of their checkout offerings.

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