News

Retail
Shein and Forever 21 Forge Fast-Fashion Alliance
August 24, 2023

Chinese fast-fashion giant Shein has launched a partnership with American clothing retailer Forever 21. The collaboration, as detailed in a Thursday (Aug. 24) announcement, would allow Shein to sell Forever 21 items on its site and eventually operate Shein shops inside Forever 21 locations. Shein will acquire...

Retail
Marc Jacobs Beauty Reemerges to Cater to the Aspirational Shopper 
August 24, 2023

With the impact of inflation causing changes in consumer behavior and their preferences in extravagances, — with some opting for travel and others exploring luxury brands — luxury names such as Prada and Hermès have identified a previously untapped market potential. This realization has led...

Retail
ParcelLab Launches Digital Returns Portal and Post-Purchase Communications
August 24, 2023

ParcelLab has unveiled a new product that transforms the returns, warranty and exchange process from paper to digital. The new product, Retain, offers consumers a seamless returns experience while providing brands with flexibility and customization options to reduce costs and increase revenue, the global provider of post-purchase...

Retail
Foot Locker’s Stock Plunges 34% as It Battles ‘Still-Tough Consumer Backdrop’
August 23, 2023

Foot Locker shares plunged 34% at the release of second-quarter earnings on Wednesday (Aug. 23) as the company faces a challenging retail environment and struggles to meet sales expectations. The athletic footwear and apparel retailer reported a loss of $5 million, compared to a profit...

Retail
Sephora Helps Kohl’s Drive a 90% Increase in Beauty Sales
August 23, 2023

Beauty remains a winning category for Kohl’s, mainly due to its shop-in-shop experience with Sephora.   While in its second quarter, Kohl’s saw a 4.8% decline in net sales and a 5% decrease in comparable sales, their store sales segment outperformed the company’s overall performance, remaining flat...

Investments
SpyCloud Secures $110 Million Funding to Strengthen Digital Identity Protection
August 23, 2023

SpyCloud has secured $110 million in a growth round of funding to expand globally and enhance its authentication bypass prevention solutions, further fortifying digital identities against cyber threats. The funding round was led by Riverwood Capital. The identity analytics solution provider’s automated prevention tools fight back...

Loyalty & Rewards
Fast-Casual Chains Turn Their Loyalty Focus to the in-Restaurant Experience
August 23, 2023

As restaurants continue to seek out ways to combat declining traffic, fast-casual chains including Sweetgreen, Noodles & Company and Panera Bread are taking their loyalty efforts beyond the digital sphere into their brick-and-mortar restaurants. Sweetgreen, a health-focused fast-casual concept with more than 200 restaurants, shared on its most recent earnings call that, to...

Retail
Seasonal Trends and a Recall Prompt Drop in Peloton Subscriptions 
August 23, 2023

The state of recalls. That’s what it feels like with Peloton, as on Wednesday (Aug. 23) the company reported a loss that exceeded expectations and a reduction in new quarterly subscribers. The fitness company cited the recall of its bike seat post and seasonal patterns...

Artificial Intelligence
Twilio Unveils AI Tools for Customer Engagement Platform
August 23, 2023

Twilio has introduced new artificial intelligence (AI) tools for its customer engagement platform. The new CustomerAI lineup includes both predictive and generative AI tools that aim to revolutionize customer understanding and drive personalized interactions, the company said in a Wednesday (Aug. 23) press release. “Today we are announcing...