State Farm, Openbay Partner For Online Auto Repair Offering

Insurance Firm Grabs Financing

Finding the best bang for the dollars spent when it comes to auto repair and maintenance can be a difficult task to take on for anyone. From calling various mechanics to talking with friends, the research process can be a bit exhausting.

Two companies looking to make this all easier are State Farm and Openbay with their recent partnership announcement. Through this joint endeavor, car owners will have the ability to compare auto repair and maintenance quotes and book appointments, all online.

This collaboration, geared specifically towards State Farm customers, makes sense for the insurance giant. While most insurance companies tend to make a bit more money from wrecks or other minor car maintenance situations, helping ensure customers have access to this tool is a major benefit in terms of loyalty. As most customers tend to be a bit wary of insurance agencies looking to make a quick buck off their suffering, State Farm has flipped the script by enticing its customers to maintain well-running vehicles.

State Farm’s assistant vice president, Patrick Culligan, commented on what this partnership means for its customers.

“At State Farm, we recognize the value of the innovative technologies companies like Openbay offer,” he said. “Openbay will be helping us achieve our goal of being a resource for people throughout the time they own their car, and not only when they need insurance. We work to exceed customer expectations, by providing more than insurance; we want to help life go right. We hope through this alliance with Openbay more drivers will have an opportunity to experience a seamless and hassle-free approach to auto repair and maintenance.”

With partnerships like this, we may be at the beginning of an insurance revolution that’s joining twenty-first-century thinking when it comes to customer service efforts.


Latest Insights: 

The Payments 2022 Study: Building A High-Performance Payments Team For Fraud Detection, a PYMNTS collaboration with Stripe, examines how digital platforms of all sectors and sizes plan to develop their anti-fraud teams as part of their their broader growth and development strategies. Drawing from an extensive survey from approximately 250 payments heads at digital platforms in the U.S. and abroad, our study analyzes how poor anti-fraud capabilities can harm platforms’ long-term growth strategies, and how they can build high-performing teams to tackle these challenges.

Click to comment


To Top