Rising Costs Push Consumers Toward Pickup

Most Consumers Drop Delivery for Pickup When Ordering Food PYMNTS' new study of 2,168 U.S. consumers finds that nearly 60% of those who order food for takeout and pick it up say they hop in the car and make the drive because delivery fees make the order too expensive.
Inside the February Report
  • 55%: Share of consumers who prefer pickup and say getting a discount if the food is late would persuade them to choose delivery instead
  • 48%: Share of consumers saying inflation has made them more likely to choose pickup
  • 42%: Share of restaurant customers who say they pick up their meals to avoid tipping a delivery person

PYMNTS Connected Dining Report Series

Inflationary Pressure Squeezes Restaurant Tips