Credit Union Innovation

The 2020 Credit Union Innovation Index, conducted in partnership with PSCU, analyzes the evolution of innovation trends in the financial services ecosystem. Drawing from a data sample of 3,908 U.S. consumers, 137 credit union leaders and 55 FinTech executives, the index examines the shifting importance financial consumers place on innovation as well as the innovation types they prioritize and how well CUs’ and CU competitors’ innovation plans are meeting their expectations.
Inside the March study:
  • 21.9 percent: Share of CU members who would consider switching to more innovative FIs
  • 35.8 percent: Portion of CU members who are “very” or “extremely” interested in P2P payments
  • 80 percent: Share of CU executives who are interested in voice assistant innovations

PSCU Credit Union Innovation Report Series

Growing Credit Union Membership via Lending and Omnichannel Banking Innovation
2024 Credit Union Innovation Readiness Index
How Credit Product Rates Impact FI Selection
Credit Union Membership and Credit Profiles
Staying Ahead Through Payments Innovation
Bridging the Cryptocurrency Divide — Why Members Want Access, Why Credit Union Executives Resist
Product Development Slowdown Tests Member Loyalty
Cryptocurrency As A Key To Member Loyalty
The Race To Meet Consumer Demand
Product Innovation As The Key To Membership Growth
Responding To Member Demands For Digital Financial Services
Credit Union Innovation Playbook
Credit Union Innovation
Credit Union Innovation
Credit Union Innovation
Credit Union Innovation
Credit Union Innovation
Credit Union Innovation
Credit Union Innovation
Credit Union Innovation
Credit Union Innovation
Credit Union Innovation
Credit Union Innovation
Credit Union Innovation