How CUs Can Drive Engagement with Self-Service Banking Innovation

Self-Service Innovation Emerges as Key to Credit Union Retention and Growth

How CUs Can Drive Engagement with Self-Service Banking Innovation

To drive growth and reduce churn, credit unions should invest in digital solutions that improve user experience, offer robust security features, and provide convenient self-service options tailored to the preferences of Gen Z and millennial consumers. PYMNTS Intelligence’s latest 40-page report,“How CUs Can Drive Engagement with Self-Service Banking Innovation,” a collaboration with Velera (formerly PSCU/Co-op Solutions), examines why CUs need to up their self-service banking innovation.

Inside the July Playbook

  • 23%: Share of Gen Z consumers who say they choose an FI based on self-service banking convenience
  • 23%: Share of bridge millennials who say they choose an FI based on the user experience
  • 14%: Share of millennials citing ATMs as their most used way to access banking and financial services

    By completing this form, you agree to receive marketing communications from PYMNTS and consent to the sharing of your information with our sponsors, where applicable, in accordance with our Privacy Policy and Terms and Conditions. Sponsors may use this information to contact you directly. You may update your preferences or withdraw your consent at any time.

    to our daily newsletter, PYMNTS Today.

    Credit Union Innovation