Disbursements Satisfaction Playbook

Instant Payments Emerge As Key Factor For Winning Customer Loyalty Being paid instantly is no longer a choice but a necessity for one-third of consumers and microbusinesses that also say they are unlikely to continue a relationship with a business that does not offer it. In the latest edition of the Disbursements Satisfaction Playbook, PYMNTS surveyed 5,000 consumers and 1,000 businesses to examine the impact of instant disbursements on long-term customer loyalty.
Inside the January Playbook
  • 68 percent: Portion of payors that are willing to pay a fixed fee to offer instant payments for free
  • 67 percent: Share of microbusinesses that say free instant payment options would boost their loyalty as clients
  • 20 percent: Share of consumers who are willing to pay to receive instant nongovernment disbursements

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