The State Of Consumer Disbursements: Who Pays Consumers — And How Quickly
Instant Payouts to Consumers from Businesses Tripled In 2021
Seventeen percent of the 11 billion non-payroll disbursements received by consumers in 2021 have been instant payments, roughly three times those received in 2020. The fourth State Of Consumer Disbursements In 2021, a PYMNTS and Ingo Money collaboration, benchmarks how disbursements are made to consumers — by whom — and how that has changed over time.
Inside the November Report
- 20 percent: Share of consumers who received at least one type of disbursement instantly in 2021
- 50 percent: How many more consumers are aware of instant payments now than in 2020
- 66 percent: Share of consumers who would be more likely to continue doing business with firms that offered free instant payment options
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Disbursement Satisfaction Index – March 2019
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