Disbursements Satisfaction 2020: Monetizing Payout Choice

Disbursements Satisfaction 2020: Monetizing Payout Choice

The Number Of Disbursements Is Increasing, The Number Sent Instantly Barely Breaks 10 Percent

Although the number of disbursements that consumers and SMBs receive has risen over the last year, barely 10 percent of them are sent via rails that allow those receivers to access and use those funds instantly. PYMNTS surveyed 5,000 consumers and 500 microbusinesses to examine the impact of instant payouts to their business and household cash flow, and their loyalty (or lack thereof) to the businesses sending them. Here’s what we learned.

Inside the September Report:

68.1 percent: Share of U.S. consumers who received at least one disbursement over the past 12 months

13 percent: Share of U.S. consumers who received instant disbursements in the past 12 months

66.5 percent: Share of microbusinesses that would be more likely to continue doing business with firms that offer free instant disbursements

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    Disbursements Satisfaction Report