Cover for the PYMNTS and Ingo Money "Disbursements Satisfaction Report 2023: Instant Payouts Reach an Inflection Point"

Instant Payouts Reach an Inflection Point

Consumers Want Instant Payments — For Free

More than two-thirds of consumers chose instant payouts if given the choice, but paying for it depends on the use case and the need. A new report, “Disbursements Satisfaction Report 2023,” a PYMNTS and Ingo Money collaboration, examines U.S. consumers and their expectations for instant payments across a range of use cases from gaming to legal settlements to loans to wages and insurance claims.

Inside the April Report

  • 26%: Share of consumers willing to pay a fee to receive government disbursements instantly
  • 69%: Portion of paycheck-to-paycheck consumers who select instant disbursement options when available
  • 28%: Share of bridge millennials who prefer instant disbursements but opt out because they have to pay a fee

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    Disbursements Satisfaction Report