Disbursements Satisfaction Playbook: Leveraging Instant Payment Access To Drive Engagement

Instant Payments Emerge As Key Factor For Winning Customer Loyalty

Disbursements Satisfaction Playbook: Leveraging Instant Payment Access To Drive Engagement

Being paid instantly is no longer a choice but a necessity for one-third of consumers and microbusinesses that also say they are unlikely to continue a relationship with a business that does not offer it. In the latest edition of the Disbursements Satisfaction Playbook, PYMNTS surveyed 5,000 consumers and 1,000 businesses to examine the impact of instant disbursements on long-term customer loyalty.

Inside the January Playbook

  • 68 percent: Portion of payors that are willing to pay a fixed fee to offer instant payments for free
  • 67 percent: Share of microbusinesses that say free instant payment options would boost their loyalty as clients
  • 20 percent: Share of consumers who are willing to pay to receive instant nongovernment disbursements

    By completing this form, you agree to receive marketing communications from PYMNTS and consent to the sharing of your information with our sponsors, where applicable, in accordance with our Privacy Policy and Terms and Conditions. Sponsors may use this information to contact you directly. You may update your preferences or withdraw your consent at any time.

    to our daily newsletter, PYMNTS Today.

    Disbursements Satisfaction Report