Disbursements Satisfaction Playbook: Sizing the Choice Gap

NEW REPORT: Closing The Demand-Access Gap In Disbursement Choice

Disbursements Satisfaction Playbook: Sizing the Choice Gap

Here’s why so few consumers have instant payments as an option for how disbursements are made: Six in 10 consumers want instant disbursements but only three in 10 payers think their business is at risk if they do not offer it. In the Disbursement Satisfaction Playbook: Sizing The Choice Gap, PYMNTS surveyed 5,145 consumers and found that consumers would rather switch than fight when instant is not on the disbursements menu.

Inside the December Playbook

  • 72 percent: Share of microbusinesses that would choose instant payments because they are a fast way to be paid
  • 68 percent: Portion of baby boomer and senior consumers who are unfamiliar with instant payments
  • 47 percent: Share of consumers who live paycheck to paycheck and struggle to pay their bills who are very likely to choose instant payments

    By completing this form, you agree to receive marketing communications from PYMNTS and consent to the sharing of your information with our sponsors, where applicable, in accordance with our Privacy Policy and Terms and Conditions. Sponsors may use this information to contact you directly. You may update your preferences or withdraw your consent at any time.

    to our daily newsletter, PYMNTS Today.

    Disbursements Satisfaction Report