Disbursement Satisfaction Index – March 2019

“Pay me now” and “this is how I want to receive those funds.” Those are the marching orders consumers now give businesses that owe them money. The latest Disbursement Satisfaction Index presents a study of 2,000-plus American consumers about their satisfaction with disbursement methods when getting paid on demand, collecting rebates from merchants or receiving loan proceeds from financial institutions. Required reading — but only if the goal is to put the consumer in the center of one’s disbursement strategy.