AI in the Chat: Generative AI’s Growing Role in Customer Service

AI in the Chat: Generative AI’s Growing Role in Customer Service
AI in the Chat: Generative AI’s Growing Role in Customer Service
November 27, 2024  |  Artificial Intelligence

The widespread use of generative artificial intelligence in the corporate arena continues to expand. Executives exploring its uses in multiple verticals have seized on its...

READ MORE >
Why Payments Innovators Say Simplicity Is Their New KPI
Why Payments Innovators Say Simplicity Is Their New KPI
November 26, 2024  |  Payments Innovation

Complexity is a hallmark of business, especially when it comes to money movement. Funds flow between senders and receivers in the blink of an eye....

READ MORE >
Intrigue or Fatigue? Amid Crowded Deals Landscape, Financial Lifestyle Drives Consumers’ Black Friday Interest
Intrigue or Fatigue? Amid Crowded Deals Landscape, Financial Lifestyle Drives Consumers’ Black Friday Interest
November 25, 2024  |  PYMNTS Data Lab

Consumers are gearing up for one of the holiday shopping season’s main events: Black Friday. This time, the critical sales day may have lost some...

READ MORE >
Main Street’s Credit Dilemma: Financing Barriers Impede SMBs’ Growth
Main Street’s Credit Dilemma: Financing Barriers Impede SMBs’ Growth
November 21, 2024  |  PYMNTS Data Lab

Small to mid-sized businesses (SMBs) are essential to the economy. Main Street SMBs, however, encounter barriers to financing, from limited access to excessive costs to...

READ MORE >
CFOs Want Virtual Cards in Their Toolkits
CFOs Want Virtual Cards in Their Toolkits
November 20, 2024  |  CFO

Virtual credit cards are fast becoming an important part of CFOs’ working capital management toolkits. They offer financial flexibility and ready-to-tap external working capital, just...

READ MORE >
Average Credit Debt Hits More Than $7,000 for Financially Struggling Cardholders
Average Credit Debt Hits More Than $7,000 for Financially Struggling Cardholders
November 15, 2024  |  Consumer Insights

As inflation strains household budgets, consumers are racking up credit card debt to afford basic needs, from groceries to healthcare. Financially struggling cardholders now carry...

READ MORE >
Speaking Out: Zillennials Embrace Voice Technology Across Their Daily Lives
Speaking Out: Zillennials Embrace Voice Technology Across Their Daily Lives
November 14, 2024  |  PYMNTS Data Lab

Zillennials — the microgeneration spanning consumers born between 1991 and 1999 — are using voice technology across their daily lives. From going about their daily...

READ MORE >
Community Banks Appeal to Small Businesses, But…
Community Banks Appeal to Small Businesses, But…
November 13, 2024  |  SMBs

PYMNTS Intelligence’s data suggests that some small to mid-sized businesses (SMBs) are ready to make the switch from banking with national banks to local banks...

READ MORE >
Financially Struggling Consumers Are Twice as Likely to Face Payment Declines
Financially Struggling Consumers Are Twice as Likely to Face Payment Declines
November 11, 2024  |  Consumer Payments

Payment declines are becoming less common, with payment declines overall falling from 18% to 12% in two years. However, financially struggling consumers continue to experience...

READ MORE >