MoviePass To Refund Customers Who Paid Out Of Pocket Because Of Outage


MoviePass has vowed to refund customers who couldn’t purchase movie tickets because of an outage, reported TechCrunch.

According to reports, while the outage was taken care of, MoviePass told customers on social media that it would be issuing refunds to customers who paid out of pocket to go to the movies during the outage. Reports pointed to comments on Twitter in which MoviePass said, “we are still working through issues affecting some users on the MoviePass app, we recommend members who have not gone to the theaters yet wait for further updates. Thank you for your patience as we work through this.” It went on to say later that it had resolved the outage and that those who paid out of pocket will be refunded.

The outage comes as it might be saying a permanent goodbye to its monthly $9.95 subscription for one movie ticket per day. The bundle hasn’t been offered since April 13, when the subscription service decided to change it to just four tickets a month. That offering, which also includes iHeartRadio All Access (normally $9.99 a month), has been considered a “promotion” available for a limited time. But in an interview with The Hollywood Reporter, MoviePass CEO Mitch Lowe said he doesn’t know if the ticket-a-day product will return at all. “Do you think you will go back to a movie a day?” THR asked Lowe at CinemaCon in Las Vegas on Wednesday (April 25). “I don’t know,” he responded. Just a few months ago, Lowe said there were no plans to change the service. However, the company says that 88 percent of MoviePass subscribers see fewer than two movies per month, so taking away the one ticket per day option would only affect 12 percent of its users. MoviePass lowered its subscription fee from $50 a month to $9.95 in August, which helped its subscription base grow from 20,000 users to more than two million. Ted Farnsworth, the CEO of parent company Helios and Matheson Analytics, even called it “the fastest-growing company in the history of the internet.”



The How We Shop Report, a PYMNTS collaboration with PayPal, aims to understand how consumers of all ages and incomes are shifting to shopping and paying online in the midst of the COVID-19 pandemic. Our research builds on a series of studies conducted since March, surveying more than 16,000 consumers on how their shopping habits and payments preferences are changing as the crisis continues. This report focuses on our latest survey of 2,163 respondents and examines how their increased appetite for online commerce and digital touchless methods, such as QR codes, contactless cards and digital wallets, is poised to shape the post-pandemic economy.